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ITIL :: View topic - Problem Review Boards
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Problem Review Boards

 
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Kerry
Newbie
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Joined: Sep 13, 2004
Posts: 1
Location: Nottingham

PostPosted: Wed Sep 22, 2004 10:39 pm    Post subject: Problem Review Boards Reply with quote

Ive recently moved from incident management to problem management, whilst doing some internet research I came across an article by George Spafford about Problem Review Boards. I have mentioned this to my manager and co and they are all very interested, I am struggling to find any more info - Does anyone have any usefull information/sites etc?
Help would be greatly appreciated!!
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leebc
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Joined: Sep 14, 2004
Posts: 14
Location: Australia

PostPosted: Fri Oct 01, 2004 11:14 pm    Post subject: Reply with quote

I have come across a number of clients who effectively have an "informal" Problem Review Board in place, although they don't really call it by name. Ideally they are a group of experts/specialists who get together to analyse and identify problems (proactively) from a number of sources.

Perhaps try and contact George directly (via his website) to get additional info on the PRB.
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mcardinal
Senior Itiler


Joined: Oct 06, 2004
Posts: 77
Location: Bloomington, IL

PostPosted: Tue Nov 30, 2004 1:27 am    Post subject: Reply with quote

Another suggestion is to build a Problem Review Board based on the format of a Change Advisory Board. CABs are covered in the Service Support (Blue Book).
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