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Posted: Wed Sep 22, 2004 10:39 pm Post subject: Problem Review Boards
Ive recently moved from incident management to problem management, whilst doing some internet research I came across an article by George Spafford about Problem Review Boards. I have mentioned this to my manager and co and they are all very interested, I am struggling to find any more info - Does anyone have any usefull information/sites etc?
Help would be greatly appreciated!!
Joined: Sep 14, 2004 Posts: 14 Location: Australia
Posted: Fri Oct 01, 2004 11:14 pm Post subject:
I have come across a number of clients who effectively have an "informal" Problem Review Board in place, although they don't really call it by name. Ideally they are a group of experts/specialists who get together to analyse and identify problems (proactively) from a number of sources.
Perhaps try and contact George directly (via his website) to get additional info on the PRB.
Joined: Oct 06, 2004 Posts: 77 Location: Bloomington, IL
Posted: Tue Nov 30, 2004 1:27 am Post subject:
Another suggestion is to build a Problem Review Board based on the format of a Change Advisory Board. CABs are covered in the Service Support (Blue Book).
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