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Basics: Frequently Asked ITIL Questions Part 1
Posted on Monday, September 01 @ 07:15:28 EDT by matrix0

Community News
1. What is ITIL?
ITIL (), is a series of documents that are used to aid the implementation of a framework for IT Service Management, or quoting the OGC: "a consistent and comprehensive documentation of best practice for IT Service Management".

2. Who created it?
The 'IT Infrastructure Library' was originally created by the United Kingdom Government, but is now used throughout the world.

3. What are the ITIL volumes?
ITIL currently comprises five volumes: Service Strategy; Service Design; Service Transition; Service Operation; and Continual Service Improvement. This is a significant change from the previous release.

4. What is the OGC?
The OGC stands for the 'Office of Government Commerce'. This is the part of the UK Government which owns ITIL., and is an "independent Office of the Treasury reporting to the Chief Secretary".

5. What is the ITIL Toolkit?
This is the main support resource for ITIL. See top right panel for a more complete description.

6. What is the ITIL Foundation Exam and Foundation Certification Scheme?
This is an independent exam leading to the Foundation Certificate in IT Service Management. This is one of three current certificates, the others being: the Practitioner's Certificate in IT Service Management and the Manager's Certificate in IT Service Management.

7. What is the 'ITIL Open Guide'?
This is an 'open source' public project intended to document ITIL basics and all aspects of implementation. It is being developed on the website.

8. Is there a Register of Certifications?
Not an official one, no. However, a register is being maintained as part of the open guide, via the following URL:

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