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For general information and resources, ITIL and ITSM World is the most well known for both ITIL and ITIL Books. A shorter snapshot approach can be found at ITIL Zone
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How long have you been involved with ITIL?
| It's all totally new to me |   31.87% (4445) | | Recently started learning about it |   31.29% (4364) | | Fairly experienced but have never implemented it |   12.08% (1685) | | Experienced and started implementation |   16.75% (2337) | | Have fully implemented it |   4.76% (664) | | Just call me a guru! |   3.25% (454) |
Total Votes: 13949
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