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For general information and resources, ITIL and ITSM World is the most well known for both ITIL and ITIL Books. A shorter snapshot approach can be found at ITIL Zone
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How long have you been involved with ITIL?
| It's all totally new to me |   32.68% (4209) | | Recently started learning about it |   31.59% (4069) | | Fairly experienced but have never implemented it |   11.67% (1503) | | Experienced and started implementation |   16.34% (2105) | | Have fully implemented it |   4.47% (576) | | Just call me a guru! |   3.25% (418) |
Total Votes: 12880
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