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Major ITIL Portals
For general information and resources, ITIL and ITSM World is the most well known for both ITIL and ITIL Books. A shorter snapshot approach can be found at ITIL Zone

Related Resources
Service related resources
Service Level Agreement

Note: ITIL is a registered trademark of OGC. This portal is totally independent and is in no way related to them. See our Feedback Page for more information.

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Links Main Categories

· ITIL Portals and Websites 
Selected portals and directories for information and resources supporting ITIL

    · Other Methodologies 
Sites embracing related methods and protocols

· Service Management and Governance 
Service management & governance sites and services

    · Service Management Consultancy 
Provision of ITIL/ITSM based services & consultancy.

· Service Management General Directory 
A wide range of service management and ITSM related resources

    · Standards 
Web sites covering BS15000 and related issues

· Technology & Business Consultants 
IT and business consultancy and expertise
    · Training: ITIL / ITSM 
Suppliers of ITIL related training services

There are 55 Links and 8 Categories in our database
The ITIL Toolkit
The ITIL Toolkit is designed to help guide you through ITIL and the ITIL process.

It includes a variety of components: an ITIL guide; a Management Presentation; the ITIL fact sheets; an ITIL compliance assessment kit; and and ITIL presentation template.

It is fully documented on its own specific web site: ITIL Toolkit

How long have you been involved with ITIL?

It's all totally new to me
Recently started learning about it
Fairly experienced but have never implemented it
Experienced and started implementation
Have fully implemented it
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