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For general information and resources, ITIL and ITSM World is the most well known for both ITIL and ITIL Books. A shorter snapshot approach can be found at ITIL Zone
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Service related resources
Service Level Agreement
Outsourcing
Note: ® ITIL is a registered trademark of OGC. This portal is totally independent and is in no way related to them. See our Feedback Page for more information.
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| Most Popular - Top 25 | Show Top: [ 10 - 25 - 50 | 1% - 5% - 10% ]
| ITIL Zone 
Description: Small but useful ITIL information site., particularly suited to beginners
Added on: 01-Sep-2003 Hits: 5958 Rating: 5.0 (1 Vote)
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Category: ITIL Portals and Websites
ITIL and ITSM World
Description: Probably the most well known ITIL commercial portal. Contains background, information and a substantial collection of ITIL support resources and documentation.
Added on: 01-Sep-2003 Hits: 5890 Rating: 4.0 (1 Vote)
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Category: ITIL Portals and Websites
ITIL.Org
Description: Achieving IT service leadership
Added on: 29-Feb-2004 Hits: 3864 Rating: 9.0 (2 Votes)
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Category: ITIL Portals and Websites
The ITIL Toolkit
Description: Comprehensive resource to accompany ITIL, including presentations, guides and checklists
Added on: 29-Feb-2004 Hits: 3720 Rating: 1.0 (1 Vote)
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Category: ITIL Portals and Websites
ITIL.Info
Description: Specializing in making the itil processes measured
Added on: 29-Feb-2004 Hits: 3239 Rating: 6.4 (2 Votes)
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Category: ITIL Portals and Websites
Self Study ITIL Foundation Course
Description: This was the first self study course for version 3 of the ITIL Foundation Exam. It is fully downloadable.
Added on: 07-Jul-2004 Hits: 2990 Rating: 9.3 (3 Votes)
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Category: Training: ITIL / ITSM
Software-Engineer.Org
Description: A community for software engineers and software engineering.
Added on: 03-Mar-2004 Hits: 2447
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Category: Service Management and Governance
Computer Measurement Group
Description: CMG is the world's leading organization for the exchange of
ideas and information among professionals charged with the
measurement and management of enterprise computer systems and networks. CMG addresses computer performance evaluation issues across the full spectrum of hardware, operating systems, subsystems, and networks.
Added on: 13-Jul-2004 Hits: 2352 Rating: 3.0 (1 Vote)
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Category: Technology & Business Consultants
ITSMI
Description: IT Service Management portal offering training. consulting and tools.
Added on: 01-Mar-2004 Hits: 2280 Rating: 2.0 (1 Vote)
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Category: ITIL Portals and Websites
ISO 20000 Directory
Description: Portal dedicated specifically to the ISO 20000 service management standard
Added on: 03-Mar-2004 Hits: 2233 Rating: 7.0 (1 Vote)
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Category: Standards
Harris Kern Enterprise Computing Institute
Description: Represents the industry’s leading minds behind the design and implementation of ‘world-class’ IT organizations
Added on: 26-May-2004 Hits: 2190 Rating: 7.3 (3 Votes)
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Category: Service Management Consultancy
Serview
Description: Entry portal offering information and education for both ITIL and ITSM
Added on: 01-Mar-2004 Hits: 2115
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Category: ITIL Portals and Websites
triOS Accredited ITIL/ITSM Training
Description: EXIN and ISEB accredited IT Service Management training in the Greater Toronto Area. Our EXIN and ISEB approved curriculum and exams will provide you with the training you need to gain internationally-recognized skills and certification. Our ITSM Foundations, Practitioner and Masters Programs consist of dynamic and intensive, interactive workshops that provide participants with the essential knowledge and tools required to successfully implement ITIL Processes. Exams are included and are scheduled on the last day of class.
Added on: 01-Apr-2004 Hits: 2105 Rating: 4.0 (1 Vote)
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Category: Training: ITIL / ITSM
Phil Verghis
Description: The definitive global resource for helpdesks, customer relationship management and technical support
Added on: 14-Jul-2004 Hits: 2103 Rating: 8.7 (7 Votes)
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Category: Technology & Business Consultants
Balogh International
Description: Provision of ITIL books and support materials
Added on: 15-Mar-2004 Hits: 2089 Rating: 8.1 (3 Votes)
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Category: ITIL Portals and Websites
Your Link Here
Description: If you are a consultancy firm, and require a link in the directory, simply provide a link back the ITIL Community Portal and submit your site via the option above
Added on: 12-Jul-2004 Hits: 2048 Rating: 5.9 (2 Votes)
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Category: Technology & Business Consultants
Service Level Agreements
Description: A complete service level agreement template and guide
Added on: 29-Feb-2004 Hits: 2018 Rating: 8.0 (1 Vote)
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Category: Service Management and Governance
erp4it
Description: A fascinating blog, dedicated to the emerging subject of enterprise IT automation.
Added on: 19-Jul-2004 Hits: 1986 Rating: 9.0 (1 Vote)
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Category: Technology & Business Consultants
GE IT Solutions, Inc
Description: Provider of ITIL-based consulting services combined with Six Sigma rigor to ensure that best practices are optimized with world-class quality controls.
Added on: 18-Mar-2004 Hits: 1957 Rating: 9.3 (2 Votes)
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Category: Service Management and Governance
Six Sigma
Description: An introductory kit for the six sigma methodology
Added on: 03-Mar-2004 Hits: 1878
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Category: Other Methodologies
Ahead Technology Inc.
Description: Ahead Technology, is the first ITSM/ITIL Training Provider in North America to become accredited by EXIN, the ITIL International Examination and Certification Institute for our course leading to ITIL Service Management Foundation Certificate. We are committed to help our clients meet their ITSM challenges through the provision of efficient and cost effective ITSM/ITIL Training Solutions.
Added on: 07-Apr-2004 Hits: 1847 Rating: 10.0 (1 Vote)
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Category: Training: ITIL / ITSM
ICT Management
Description: Site with reference to educational material directly linked to the content of the ICT service management book/discipline.
Added on: 14-May-2004 Hits: 1784
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Category: Training: ITIL / ITSM
GE IT Solutions, Inc
Description: Provider of ITIL-based consulting services combined with Six Sigma rigor to ensure that best practices are optimized with world-class quality controls.
Added on: 18-Mar-2004 Hits: 1762
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Category: Service Management Consultancy
CMIIUG
Description: The Configuration Management II Users Group web site.
Added on: 18-Jun-2004 Hits: 1653 Rating: 6.0 (1 Vote)
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Category: Service Management General Directory
Opticom iView
Description: Automates service level management, replacing expensive manual error-prone service level reporting with automated best-practice-based service level management.
Added on: 15-Mar-2004 Hits: 1540 Rating: 10.0 (1 Vote)
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Category: Service Management and Governance
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The ITIL Toolkit is designed to help guide you through ITIL and the ITIL process.
It includes a variety of components: an ITIL guide; a Management Presentation; the ITIL fact sheets; an ITIL compliance assessment kit; and and ITIL presentation template.
It is fully documented on its own specific web site: ITIL Toolkit
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