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THE ITIL BOOKS

The five ITIL books can be obtained directly from the publisher's website:
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Or as downloadable PDFs: HERE

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ITIL Zone  Popular
Description: Small but useful ITIL information site., particularly suited to beginners
Added on: 01-Sep-2003 Hits: 6760 Rating: 5.0 (1 Vote)
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Category: ITIL Portals and Websites



ITIL and ITSM World  Popular
Description: Probably the most well known ITIL commercial portal. Contains background, information and a substantial collection of ITIL support resources and documentation.
Added on: 01-Sep-2003 Hits: 6665 Rating: 4.0 (1 Vote)
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Category: ITIL Portals and Websites



ITIL.Org  Popular
Description: Achieving IT service leadership
Added on: 29-Feb-2004 Hits: 5023 Rating: 9.0 (2 Votes)
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Category: ITIL Portals and Websites



The ITIL Toolkit 
Description: Comprehensive resource to accompany ITIL, including presentations, guides and checklists
Added on: 29-Feb-2004 Hits: 4404 Rating: 1.0 (1 Vote)
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Category: ITIL Portals and Websites



ITIL.Info 
Description: Specializing in making the itil processes measured
Added on: 29-Feb-2004 Hits: 3844 Rating: 6.4 (2 Votes)
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Category: ITIL Portals and Websites



Self Study ITIL Foundation Course 
Description: This was the first self study course for version 3 of the ITIL Foundation Exam. It is fully downloadable.
Added on: 07-Jul-2004 Hits: 3719 Rating: 9.3 (3 Votes)
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Category: Training: ITIL / ITSM



Computer Measurement Group 
Description: CMG is the world's leading organization for the exchange of ideas and information among professionals charged with the measurement and management of enterprise computer systems and networks. CMG addresses computer performance evaluation issues across the full spectrum of hardware, operating systems, subsystems, and networks.
Added on: 13-Jul-2004 Hits: 3400 Rating: 3.0 (1 Vote)
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Category: Technology & Business Consultants



Software-Engineer.Org 
Description: A community for software engineers and software engineering.
Added on: 03-Mar-2004 Hits: 3084
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Category: Service Management and Governance



Harris Kern Enterprise Computing Institute 
Description: Represents the industry’s leading minds behind the design and implementation of ‘world-class’ IT organizations
Added on: 26-May-2004 Hits: 3002 Rating: 7.3 (3 Votes)
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Category: Service Management Consultancy



ISO 20000 Directory 
Description: Portal dedicated specifically to the ISO 20000 service management standard
Added on: 03-Mar-2004 Hits: 2893 Rating: 7.0 (1 Vote)
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Category: Standards



ITSMI 
Description: IT Service Management portal offering training. consulting and tools.
Added on: 01-Mar-2004 Hits: 2885 Rating: 2.0 (1 Vote)
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Category: ITIL Portals and Websites



Phil Verghis 
Description: The definitive global resource for helpdesks, customer relationship management and technical support
Added on: 14-Jul-2004 Hits: 2794 Rating: 8.7 (7 Votes)
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Category: Technology & Business Consultants



triOS Accredited ITIL/ITSM Training 
Description: EXIN and ISEB accredited IT Service Management training in the Greater Toronto Area. Our EXIN and ISEB approved curriculum and exams will provide you with the training you need to gain internationally-recognized skills and certification. Our ITSM Foundations, Practitioner and Masters Programs consist of dynamic and intensive, interactive workshops that provide participants with the essential knowledge and tools required to successfully implement ITIL Processes. Exams are included and are scheduled on the last day of class.
Added on: 01-Apr-2004 Hits: 2723 Rating: 4.0 (1 Vote)
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Category: Training: ITIL / ITSM



Serview 
Description: Entry portal offering information and education for both ITIL and ITSM
Added on: 01-Mar-2004 Hits: 2670
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Category: ITIL Portals and Websites



Balogh International 
Description: Provision of ITIL books and support materials
Added on: 15-Mar-2004 Hits: 2657 Rating: 8.1 (3 Votes)
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Category: ITIL Portals and Websites



Service Level Agreements 
Description: A complete service level agreement template and guide
Added on: 29-Feb-2004 Hits: 2594 Rating: 8.0 (1 Vote)
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Category: Service Management and Governance



GE IT Solutions, Inc 
Description: Provider of ITIL-based consulting services combined with Six Sigma rigor to ensure that best practices are optimized with world-class quality controls.
Added on: 18-Mar-2004 Hits: 2549 Rating: 9.3 (2 Votes)
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Category: Service Management and Governance



erp4it 
Description: A fascinating blog, dedicated to the emerging subject of enterprise IT automation.
Added on: 19-Jul-2004 Hits: 2541 Rating: 9.0 (1 Vote)
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Category: Technology & Business Consultants



Ahead Technology Inc. 
Description: Ahead Technology, is the first ITSM/ITIL Training Provider in North America to become accredited by EXIN, the ITIL International Examination and Certification Institute for our course leading to ITIL Service Management Foundation Certificate. We are committed to help our clients meet their ITSM challenges through the provision of efficient and cost effective ITSM/ITIL Training Solutions.
Added on: 07-Apr-2004 Hits: 2529 Rating: 10.0 (1 Vote)
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Category: Training: ITIL / ITSM



Your Link Here 
Description: If you are a consultancy firm, and require a link in the directory, simply provide a link back the ITIL Community Portal and submit your site via the option above
Added on: 12-Jul-2004 Hits: 2515 Rating: 5.9 (2 Votes)
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Category: Technology & Business Consultants



Six Sigma 
Description: An introductory kit for the six sigma methodology
Added on: 03-Mar-2004 Hits: 2509
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Category: Other Methodologies



ICT Management 
Description: Site with reference to educational material directly linked to the content of the ICT service management book/discipline.
Added on: 14-May-2004 Hits: 2433
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Category: Training: ITIL / ITSM



GE IT Solutions, Inc 
Description: Provider of ITIL-based consulting services combined with Six Sigma rigor to ensure that best practices are optimized with world-class quality controls.
Added on: 18-Mar-2004 Hits: 2332
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Category: Service Management Consultancy



CMIIUG 
Description: The Configuration Management II Users Group web site.
Added on: 18-Jun-2004 Hits: 2317 Rating: 6.0 (1 Vote)
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Category: Service Management General Directory



Cronos 
Description: Cronos specialise in the delivery of high-quality, mission-critical custom solutions, and projects.
Added on: 14-Jan-2005 Hits: 2153
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Category: Technology & Business Consultants



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