Search found 78 matches

by ChasingSleep
Mon Jul 16, 2012 10:32 am
Forum: ITIL Discussion
Topic: Integration: ITSM and SDLC
Replies: 3
Views: 6446

To come back to the discussion : I am now particularly sure that application development is part of Service Design. Service Design also takes care of tests within development phase. Service Transition takes care of "integration", "acceptance", "go live" tests and of course deployment. Just my 2 cent...
by ChasingSleep
Thu Oct 13, 2011 3:08 pm
Forum: ITIL Discussion
Topic: Integration: ITSM and SDLC
Replies: 3
Views: 6446

Hi Diarmid, First of all, thank you very much for your reply. I could say that for me this is a fundamental issue for ITSM. See, I am not talking about ITIL. I am talking about managing IT services. And in order to do that we must consider how we design them, how we develop them, how we implement th...
by ChasingSleep
Thu Oct 13, 2011 10:17 am
Forum: ITIL Discussion
Topic: Integration: ITSM and SDLC
Replies: 3
Views: 6446

Integration: ITSM and SDLC

Hi everyone, I am thinking about the integration between ITSM concepts of Service Design and Service Transition, and SDLC (Software Development Lifecycle). In my opinion, Service Design is what SDLC calls the Architecture Phase. We don't actually develop the application here. What we do is the archi...
by ChasingSleep
Tue Apr 12, 2011 11:39 am
Forum: Change Management
Topic: How to avoid making the process bureaucratic and heavy?
Replies: 9
Views: 8882

Great answer TomG. This is a Transformation project. It has nothing to do with ITIL or Change management. It could be Cobit, PMBoK, Lean, Incident Management, Project Management or whatever you decided to implement. You would fail miserably, as you are doing now. In order to transform the way an org...
by ChasingSleep
Mon Apr 04, 2011 10:52 am
Forum: ITIL Discussion
Topic: Security management is NOT a process !
Replies: 9
Views: 7492

Boris,

I understand your point. But I understand that ITIL should reflect the best practices in IT Management.

And that means IMO correctly identifying process and functions. SM, CM and AM don't fit in a process definition, so they should be identified and explained as functions.

Cheers!
by ChasingSleep
Fri Apr 01, 2011 11:46 am
Forum: ITIL Discussion
Topic: Security management is NOT a process !
Replies: 9
Views: 7492

Hi guys, I think the point here is that instead of talking of a SM process, ITIL and ISO20000 should talk of different processes, procedures, working instructions, tools, expertise, roles and responsibilities needed in order to establish a SM function. Like the SD function, which participates in dif...
by ChasingSleep
Wed Mar 30, 2011 1:00 pm
Forum: ITIL Discussion
Topic: Security management is NOT a process !
Replies: 9
Views: 7492

Security management is NOT a process !

It is a function. Just like Capacity management and availability management, it needs a dedicated team (or person), with the expertise and tools necessary to execute all activities under their responsibility. So here we are establishing a security management function but I see myself doing the exact...
by ChasingSleep
Fri Mar 11, 2011 11:28 am
Forum: ITIL Discussion
Topic: Introduction and ITIL Integration Approach
Replies: 6
Views: 4931

Flasheart, There is not a single word on your text about PEOPLE. You talk about PROCESS (good!), you talk about TOOLS (fine!), but I would say that you are on a death road for not talking about PEOPLE. Transformation projects (IT or non IT) are 90% about PEOPLE. Resistance to change, power battles, ...
by ChasingSleep
Mon Mar 07, 2011 10:32 am
Forum: Configuration Management
Topic: Who take care of the DSL/DHS?
Replies: 10
Views: 14106

Great points Diarmid. As usual. :)
by ChasingSleep
Wed Feb 23, 2011 4:35 pm
Forum: Configuration Management
Topic: Who take care of the DSL/DHS?
Replies: 10
Views: 14106

Maintain the integrity of the DML is explicitly mentioned as one of the procedures that must be put in place by CM process in ITIL V3 Service Transition book.

There is not a single reference to this responsibility for RM process.

So I think it is clear who is responsible for the DML!
by ChasingSleep
Wed Feb 09, 2011 4:27 pm
Forum: ITIL Discussion
Topic: How to train users for a process implementation with no tool
Replies: 5
Views: 5616

Thanks thechosenone69. Your help was very much appreciated.

I will go with some scenarios and let them play with it.

Cheers!
by ChasingSleep
Mon Jan 31, 2011 10:47 am
Forum: ITIL Discussion
Topic: How to train users for a process implementation with no tool
Replies: 5
Views: 5616

thechosenone69, Thanks for your reply. We've already done all that. Process is documented after several workshops with stakeholders. Work instructions are ready. High level support is guaranteed. Al we need now is training. And my question is: How do we train people when there is no tool to play wit...
by ChasingSleep
Wed Jan 26, 2011 9:51 am
Forum: ITIL Discussion
Topic: How to train users for a process implementation with no tool
Replies: 5
Views: 5616

How to train users for a process implementation with no tool

Hello guys, We are preparing the implementation of a Change Management process here, after several months of workshops, preparing documents, etc. As for training, I am used to preparing and delivering training sessions for process that are supported by tools. Usually, that means 1/3 of process train...
by ChasingSleep
Fri Mar 19, 2010 4:21 pm
Forum: Configuration Management
Topic: Asset Management - ITIL Documentation
Replies: 3
Views: 6589

You're right. ITIL does talk superficially about Asset Management. In fact, ITIL kind of takes for granted that you have control over your assets BEFORE you even try to do ITSM. Google for ITAM. You will be surprised for the amount of theory (and practice) you will find about IT Asset Management. As...
by ChasingSleep
Thu Jan 21, 2010 3:08 pm
Forum: ITIL Discussion
Topic: Merging ITIL functions and processes
Replies: 6
Views: 4304

The problem is that there is only one requirement: « Let's merge it! »

The goal is to not have redundant processes. If there are 2 IM processes, then they must be merged into 1.

The problem is: Both sides will want to win!!