Search found 207 matches

by Fabien
Sat Jun 04, 2011 12:51 pm
Forum: ITIL Discussion
Topic: ITIL v4 - You're the architect
Replies: 6
Views: 7246

I would actually go the other way. Those 2 specific areas are creating frictions in implementations and a better integration, especially in the application management space, would be appreciated. But I do agree that ITIL shouldn't re-define those spaces. Instead, I think it should focus on making re...
by Fabien
Mon Jan 25, 2010 10:02 am
Forum: Change Management
Topic: Definitive Media Library (DML) implementation
Replies: 3
Views: 6335

Agree with the above. For having done one recently, I would also respectfully suggests that you at least implement it using a version control tool (Subversion, which is free, would do fine) in order to: - Have some better access control functionality - Apply non-destructive updates - Have some contr...
by Fabien
Mon Jan 25, 2010 9:44 am
Forum: ITIL Discussion
Topic: Event Management: Shouldn't an alert be treated by IM?
Replies: 6
Views: 5425

This is true. Because many events will end up at the Service Desk, their nature may be confused with incidents, or even service requests. The V2 definition of an incident used to encompass events. I think it was fine that way. Problem Mgt and Event Mgt have the effect of reducing the complexity of w...
by Fabien
Mon Sep 28, 2009 12:19 am
Forum: Problem Management
Topic: Problem with problem management
Replies: 5
Views: 7284

By no means can I fully comprehend the issue that you are presenting here but I can tell you this: 1) In principle, every technical incident is the symptom of a problem. Realistically, however, you are not going to do an RCA for every incident. So, placing the bar at a certain severity might help. 2...
by Fabien
Mon Sep 28, 2009 12:03 am
Forum: ITIL Discussion
Topic: Release Management Tools
Replies: 6
Views: 5053

Doober wrote:Canned metrics & KPIs are good for one thing and one thing only: sales demos.
LOL! So true...
Doober wrote:Anyone selling you metrics and KPIs "baked in" is just trying to blow wind up your skirt.
You Scottish? :)
by Fabien
Fri Sep 25, 2009 11:15 pm
Forum: ITIL Discussion
Topic: Release Record
Replies: 5
Views: 7106

Actually, a release sort of is a CI but that's not important in all honesty. It's a sideshow. What matters is: 1) Release & Config need to work hand in hand. If config needs a record in the CMDB, negotiate. Maybe you want a CM Plan as part of your release documentation anyway. It doesn't need to be ...
by Fabien
Fri Sep 25, 2009 10:54 pm
Forum: ITIL Discussion
Topic: Standard Changes
Replies: 3
Views: 3835

Agree with John + IMO if it looks like a duck, quacks like a duck and swims like a duck... chances are... it's a duck. When team X requests changes to be performed by Team Y, isn't Team Y clearly delivering a service to Team X? From your post I sense tension between team X & Y. If I were team Y, I w...
by Fabien
Sat Nov 15, 2008 11:13 pm
Forum: Configuration Management
Topic: Has anyone found a good Open Source ITIL product?
Replies: 11
Views: 12564

by Fabien
Sat Nov 15, 2008 10:54 pm
Forum: ITIL Discussion
Topic: Fortune 500 Companies and ITIL
Replies: 3
Views: 4889

by Fabien
Wed Jun 18, 2008 7:41 am
Forum: ITIL Discussion
Topic: Release Level
Replies: 7
Views: 4874

by Fabien
Tue Jun 17, 2008 4:31 pm
Forum: Configuration Management
Topic: Virtual machines and cmdb
Replies: 15
Views: 33289

by Fabien
Tue Jun 17, 2008 4:23 pm
Forum: Configuration Management
Topic: Who Should Own the CMDB?
Replies: 6
Views: 11054

by Fabien
Tue Jun 17, 2008 3:32 pm
Forum: ITIL Discussion
Topic: Release Level
Replies: 7
Views: 4874

Release Level

by Fabien
Thu Nov 29, 2007 7:43 am
Forum: Change Management
Topic: Standard Change Process
Replies: 21
Views: 20078