Search found 5 matches

by Doberman1979
Mon Jan 09, 2012 7:19 am
Forum: Miscellaneous
Topic: Service Delivery Manager Route
Replies: 3
Views: 5318

Cheers folks. Time to get onto Amazon and have a mooch at a couple of books in that case!
by Doberman1979
Thu Jan 05, 2012 7:54 am
Forum: Miscellaneous
Topic: Service Delivery Manager Route
Replies: 3
Views: 5318

Service Delivery Manager Route

Calling all SDM's! I am just wondering what route you took into that position please? I am in title a helpdesk manager but in practice its nothing more than a log it and flog it set up, as such I am ready to move on and am leaning towards Service Delivery but am not sure of the best route in...Any a...
by Doberman1979
Mon Sep 12, 2011 3:52 pm
Forum: The ITIL Service Desk
Topic: Integrated Service Desk & Facilities Management Software
Replies: 1
Views: 3653

Integrated Service Desk & Facilities Management Software

Hi there I have been tasked to review our current Service Desk software, I have been advised that at the Service Desk Expo in london in April, our director saw a package that also had a Facilities Management front end but doesnt remember the name. I am getting a massive amount of hits for FM - Finan...
by Doberman1979
Tue Jun 29, 2010 7:49 am
Forum: The ITIL Service Desk
Topic: Newbie looking for direction!
Replies: 3
Views: 4527

Hi Maybe not phrased this very well, the upshot is that I want to bring the Helpdesk and try to elevate it (along with the rest of IT) so we operate in line with ITIL's best practices. I appreciate that ITIL can only give guidance and isn’t a concrete set of rules or a definitive way to work. We hav...
by Doberman1979
Tue Jun 29, 2010 5:03 am
Forum: The ITIL Service Desk
Topic: Newbie looking for direction!
Replies: 3
Views: 4527

Newbie looking for direction!

Hi there Firstly, if I have posted this in the wrong section I apologise but I am looking at ITIL from a Service Desk stance. I am currently an IT Helpdesk Manager and have been since I set my helpdesk up 3.5 years ago. I recently passed my V3 Foundation and would like to progress to ITIL Expert. Fr...