Search found 2 matches

by sonia
Fri May 06, 2011 1:23 pm
Forum: Change Management
Topic: 4 eyes principle
Replies: 2
Views: 7602

4 eyes principle

Has anyone heard of the 4 eyes principle during change implementation? I would like to have a better understanding on how can this be implemented effectively.
by sonia
Fri May 06, 2011 12:58 pm
Forum: Configuration Management
Topic: amend a CI value in CMDB
Replies: 2
Views: 5703

amend a CI value in CMDB

If I need to amend a CI value in CMDB e.g. Serial Number, do I raise a change ticket or an incident ticket? I understand Incident is raised only when there is disruption to the service.