Search found 6 matches

by Hunaish
Wed Jul 06, 2011 5:08 am
Forum: Configuration Management
Topic: Is the ACC seperate from CMDB
Replies: 8
Views: 11563

When delivering the IT service to the customer , does he have the opportunity to determine if it should be ITIL based . In which cases this should be an Internal decision and in which cases the customer can share the opinion with the service provider to do that based On ITIL . If Mr. John will answe...
by Hunaish
Fri Jul 01, 2011 6:51 am
Forum: Configuration Management
Topic: Is the ACC seperate from CMDB
Replies: 8
Views: 11563

Sorry , I mean throw instead of through
by Hunaish
Fri Jul 01, 2011 6:39 am
Forum: Configuration Management
Topic: Is the ACC seperate from CMDB
Replies: 8
Views: 11563

Thanks for the information about the both topics , One reason that cause the issue is that My native language is not the English and I am not fluent in it which creates a difficulty for me to submit my topic reasonably Second thing I am ready to spend the rest of My life just to learn and learn and ...
by Hunaish
Fri Jul 01, 2011 4:35 am
Forum: Configuration Management
Topic: Is the ACC seperate from CMDB
Replies: 8
Views: 11563

Hunaish Thanks for the second humorous question As you are certified as both an ITIL Expert and as an Accredited ITIL Trainer, you should already know the answer and i dont see a point in asking this question. Would you please differentiate between the certification and Experience , We all know tha...
by Hunaish
Fri Jul 01, 2011 3:57 am
Forum: Configuration Management
Topic: Is the ACC seperate from CMDB
Replies: 8
Views: 11563

Is the ACC seperate from CMDB

We have so many applications and systems , these systems are periodically updated through a Systimatic application change control process My inquiry is when I come to build a CMDB should I replace the above system with onother incuded module in the new CMDB ? Put in the consideration that the mentio...
by Hunaish
Thu Jun 30, 2011 2:49 am
Forum: Configuration Management
Topic: ITIL Toolkit
Replies: 3
Views: 8194

ITIL Toolkit

Dear All , why all of this aggressive reaction towards this question , it was My first participation in this community, it was submited for test .[/quote]