ITIL Expert study requirement

Discussion of any ITIL or related issues that don't fit well into any of the above.
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motunfolahan
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Mon Jul 18, 2011 7:54 am

Hello everyone,
I completed my foundation exam not so long ago and intend to start preparation for the intermediate stage right away. But due to the nature of my job, i can get time to go for classes therefore i plan to use online training. When I contacted the training vendor, he sent me the price but include in it that I should try to get prepared with the OGC books before starting the online class.

My question is, what are the compulsory or relevant materials {books/videos} that i need to get? and is it true that i must or need this much of reading to get the intermediate level info as I used to believe the trainer ought to give me everything that I need.

Please help!!!


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LizGallacher
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Wed Aug 03, 2011 1:03 am

You need to be familiar with the relevant book. It MAY be possible to pass without that, but you would not really understand the topic
Liz Gallacher,
ITIL EXPERT
Accredited ITIL and ISO/IEC20000 Trainer and Consultant - Freelance
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ReleaseLeeds
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Thu Jan 19, 2012 6:42 am

I found that if you are able to attend the formal intermediate courses then reading the main books beforehand is more of a bonus rather than an essential, particularly if you are lucky enough to attend the courses in a short period of time as there is considerable overlap in the material covered certainly. (for the intermediate lifecycle courses anyway)

So I would say if you've got the funds and the time to read the large books beforehand before a formal course go for it, but I wouldn't worry too much if not. Worst case scenario I worked on was that the cost of retaking just the exam wasn't much anyway with my course provider ;-)
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LizGallacher
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Thu Jan 19, 2012 6:52 am

Depends on your aim - is it to understand Service Transition etc.? To be able to implement it, or identify why it is failing in your organisation and improve it? Or do you just want a badge and an updated CV.
There is a requirement that you have taken an accredited course (classroom or e-learning) in order to sit the exam.
With a multiple choice exam you can pass knowing very little. Is that your aim?
The Expert label might get you a job - understanding what ITIL actually says and how to pragmatically implement its advice will help you keep it!
Liz Gallacher,
ITIL EXPERT
Accredited ITIL and ISO/IEC20000 Trainer and Consultant - Freelance
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