Availability Management Plan and Capacity Management Plan

Discussion of any ITIL or related issues that don't fit well into any of the above.
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SR82
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Joined: Tue Jan 26, 2010 7:00 pm

Thu Sep 15, 2011 5:49 am

Dear All,

I am presently working on an engagement where I have to define availability management plan and capacity management plan. My organisation is implementing a new HP monitoring tool for production and non-production monitoring which will offer standard monitoring parameters but we are also carrying out a requirement gathering exercise to understand the monitoring requirement from technical team. While monitoring tool implementation and requirement gathering is in place I have to define availability management plan and capacity management plan with guidelines, since I have not had in-depth experience in these topics I am seeking some help with templates, artefacts you might have that you can share with me.

I seek immediate help.

Regards,
SR82


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