Just completed training in Foundation

Discussion of any ITIL or related issues that don't fit well into any of the above.
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Chinmay
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Mon Aug 06, 2012 12:40 am

Hello,

I've just completed my training in ITIL V3 foundation. While in the training I came across the basics of Managing the IT service. So would like assistance in getting some vital information on how to start implementing ITIL process in a new business that will help me grow.

Thank you.

Regards


Regards
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Chinmay
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Fri Aug 10, 2012 2:50 am

Hello,

Is there any free tool for testing to manage the entire IT Infrastructure ?
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UKVIKING
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Fri Aug 10, 2012 3:06 am

yes there is

It is called the brain.
John Hardesty
ITSM Manager's Certificate (Red Badge)

Change Management is POWER & CONTROL. /....evil laughter
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Boydness
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Fri Aug 10, 2012 9:06 am

Chinmay wrote:Hello,

I've just completed my training in ITIL V3 foundation. While in the training I came across the basics of Managing the IT service. So would like assistance in getting some vital information on how to start implementing ITIL process in a new business that will help me grow.

Thank you.

Regards
What current tools do you utilize to manage your IT service now?
The framework can be applied to your existing management suite and help you identify the gaps were you may need to upgrade your current tools.
Potentially, you should not really try to bolt something new on to your management suite, until you identified the gaps/needs.

How do you track your events and incidents now?

Boydness
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Diarmid
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Sat Aug 11, 2012 9:17 am

Just to put the front implied in Boydness's perfectly reasonable answer:

1. you do not ever implement ITIL.

2. starting with tools acquisition is potentially worse than not starting at all.
"Method goes far to prevent trouble in business: for it makes the task easy, hinders confusion, saves abundance of time, and instructs those that have business depending, both what to do and what to hope."
William Penn 1644-1718
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