When to update Service Knowledge Management System?

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newbieITIL
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Wed Oct 24, 2012 11:09 am

Hi all,

Can anyone tell me that How often would I want to update the Service Knowledge Management System (SKMS)?and Why it is important to have an up-dated SKMS?

Cheers,


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UKVIKING
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Wed Oct 24, 2012 3:26 pm

So what are the choices on the sample exam ?
John Hardesty
ITSM Manager's Certificate (Red Badge)

Change Management is POWER & CONTROL. /....evil laughter
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newbieITIL
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Wed Oct 24, 2012 11:43 pm

Hi,
I just want to have an overview. But, it's great if you give me a briefly example to make it clear.

thanks,
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