Search found 18 matches

by ChrisD
Sun Feb 06, 2011 3:42 pm
Forum: ITIL Certification
Topic: Configuration Management ITIL course
Replies: 2
Views: 4113

Hello Glyn, Welcome to the forum and well done on passing the ITIL Foundation course. You may remember from the Foundation course that the software development was not covered in any detail, this is true of the higher levels of ITIL certification too. The content of 'Configuration Management' for so...
by ChrisD
Wed Jan 12, 2011 7:36 pm
Forum: ITIL Certification
Topic: ITIL Experts (certified) - How many are out there?
Replies: 17
Views: 27329

Hello Liz,
Thanks for the detailed and concise reply.

(Without wishing to be appear a 'fuddy duddy', it is refreshing to see a sensible and meaningful response in this forum.)


..... Chris
by ChrisD
Thu Aug 12, 2010 6:52 pm
Forum: ITIL Discussion
Topic: Examples of good practice
Replies: 7
Views: 5462

Excellent posts from John and Liz in my opinion, wise words that I hope that many people will learn from......
by ChrisD
Thu Aug 12, 2010 6:43 pm
Forum: ITIL Certification
Topic: ITIL V3 Bridging exam
Replies: 32
Views: 30418

Further to my note in June an update .... I did indeed fail the first exam as did several of my colleagues on the course (even those that had a distinction with their 'Red Badge'!) Not wishing to be beaten I sat the exam again which, in my view, once again in places was trying to 'trip you up' rathe...
by ChrisD
Mon Jun 28, 2010 7:27 am
Forum: ITIL Discussion
Topic: Long Range Planning
Replies: 6
Views: 5431

You raise a really good point - if we are to be professional and encourage 'best practice' for IT Service Management, why are some organisation so blind when it comes to Capacity Management? I appreciate that it is very hard to get capacity management right, but in my book you are absolutley right t...
by ChrisD
Wed Jun 09, 2010 1:07 pm
Forum: ITIL Certification
Topic: ITIL V3 Bridging exam
Replies: 32
Views: 30418

Re: The Manager's bridging exam is not easy....

.... were any of your sources more helpful than others? I may be sitting it in a few months (sigh). Hello Ruth, I found the book by Colin Rudd especially good. The key element guides are an 'easy read' and can easily be carried around with you and very helpful for: train journey's, waiting rooms et...
by ChrisD
Wed Jun 02, 2010 7:22 am
Forum: Configuration Management
Topic: Hardware Asset Management - good KPIs
Replies: 3
Views: 7100

Hello Andy, What processes are being used to manage the rollout? Is there a mixture of desktop and datacentre equipment? Is there a central repository for the asset register (or CMDB). What processes are being deployed to ensure the integrity of the record keeping after the rollout - for example for...
by ChrisD
Tue Jun 01, 2010 11:14 am
Forum: ITIL Certification
Topic: ITIL V3 Bridging exam
Replies: 32
Views: 30418

The Manager's bridging exam is not easy....

I have just completed the Manager's Bridge course and the exam was ghastly. I thought that I had prepared well and used the 5 'Key Element Guides', the book by Colin Rudd titled 'The Managers Bridge Certificate in IT Service Management - A guide for ITIL V3 Exam Candidates' and the 'Introduction to ...
by ChrisD
Tue Oct 28, 2008 2:12 pm
Forum: Related Topics
Topic: ITIL Humor
Replies: 1
Views: 8547

by ChrisD
Tue Sep 16, 2008 8:43 am
Forum: ITIL Certification
Topic: URGENT - Service Support September dates
Replies: 19
Views: 10000

by ChrisD
Sat Sep 06, 2008 1:07 pm
Forum: ITIL Certification
Topic: Addittional badge colours for ITIL V3?
Replies: 7
Views: 9800

by ChrisD
Tue Aug 26, 2008 5:47 am
Forum: ITIL Training & ITSM Conferences
Topic: Trusted ITIL training centers in Europe
Replies: 18
Views: 17263

by ChrisD
Mon Aug 25, 2008 4:44 pm
Forum: ITIL Training & ITSM Conferences
Topic: Trusted ITIL training centers in Europe
Replies: 18
Views: 17263

by ChrisD
Mon Aug 25, 2008 8:52 am
Forum: ITIL Training & ITSM Conferences
Topic: Trusted ITIL training centers in Europe
Replies: 18
Views: 17263