Search found 77 matches

by AndyW
Mon Nov 08, 2010 4:27 am
Forum: Miscellaneous
Topic: Service Catalogue vs. Hardware Cataloque
Replies: 4
Views: 6331

yes you are right. I wonder if client hardware like notebooks the related pricing information etc. should also appear in a service catalogue?
You can see it from this angle:
we offer client computers for our users on which we install a standard image etc. all together this could be seen as a service.
by AndyW
Fri Oct 29, 2010 5:27 am
Forum: Miscellaneous
Topic: Service Catalogue vs. Hardware Cataloque
Replies: 4
Views: 6331

Service Catalogue vs. Hardware Cataloque

Hi,
I have a question regarding ITILv3.
ITIL v3 mentiones the Service Catalogue. What about a catalgue which lists Client Computer Hardware and price information. Is this part of the Service Catalogue or can this be seen as a kind of Service catalogue?

Cheers,
by AndyW
Tue Jun 01, 2010 10:27 am
Forum: Configuration Management
Topic: Hardware Asset Management - good KPIs
Replies: 3
Views: 7353

Hi John,

good question. Currently we are rolling out hardware asset management globally. I thought it might be a good idea to name a set of KPIs so that the target countries won't be surprised later on.
by AndyW
Tue Jun 01, 2010 4:12 am
Forum: Configuration Management
Topic: Hardware Asset Management - good KPIs
Replies: 3
Views: 7353

Hardware Asset Management - good KPIs

Hi,
I wonder if anybody has a good idea which KPIs would be good ones for a global Asset Management?

Cheers
by AndyW
Wed May 19, 2010 5:27 am
Forum: ITIL Discussion
Topic: ITIL Process harmonization - how to include vendors
Replies: 2
Views: 3316

ITIL Process harmonization - how to include vendors

Hi experts, I have a question for you. We have the INC and CHG processes implemented. Unfortunately both processes do use different tools (fragmented tool suite). Now we have a vendor who works for our company. The vendor has a pretty sophisticated ITIL framework suite on his side (processes integra...
by AndyW
Fri May 07, 2010 4:14 am
Forum: Change Management
Topic: How to include external service providers in our process
Replies: 2
Views: 4729

How to include external service providers in our process

Hi, I have a question regarding a general approach how to include external service providers in the CHG process. We have partly outsourced our hardware to external service providers for some of our services. Since they have their own CHG in place I wonder if there is a best practice approach how to ...
by AndyW
Tue Apr 20, 2010 11:13 am
Forum: Miscellaneous
Topic: KPI Reporting on Services
Replies: 3
Views: 4663

KPI Reporting on Services

Hi,
sorry for opening up the KPI topic again.
I read through serveral ideas but I would be interessted if somebody has ever implemented an end to end and service oriented KPI reporting.
KPIs derrived from the service IT delivers.

Thanks
by AndyW
Fri Apr 09, 2010 8:21 am
Forum: Miscellaneous
Topic: KPI reporting in IT Operations
Replies: 4
Views: 5665

ok thanks for your reply.
As said, right now I'm looking into a formal approach how to set up a KPI reporting.
Are there any specific steps I should check / take?
by AndyW
Fri Mar 26, 2010 11:39 am
Forum: Miscellaneous
Topic: KPI reporting in IT Operations
Replies: 4
Views: 5665

ok thanks - thats a good recommendation.
Is there any from of information available on the web which points me in the right direction on how to setup such kind of KPI reporting.

as a first step I would particularly be interessted in the high level steps to take.

Cheers,
by AndyW
Fri Mar 19, 2010 12:30 pm
Forum: Miscellaneous
Topic: KPI reporting in IT Operations
Replies: 4
Views: 5665

KPI reporting in IT Operations

Hi, our company produces a lot of reports on different things. Most of the reports are pretty much effort to create whereas the result (reading and controlling the environment) is pretty low. My boss asked me to establish a smart KPI reporting for our IT Operations key areas. I wonder if somebody ca...
by AndyW
Wed Mar 17, 2010 12:05 pm
Forum: Configuration Management
Topic: Asset Management - ITIL Documentation
Replies: 3
Views: 6915

thanks, I've checked it but the problem with the information there is that it is about assets related to services whereas I'm looking for asset management in relation to client computers like desktops and notebooks. Also the information is very little there. Can anybody point me in a direction where...
by AndyW
Mon Mar 15, 2010 11:37 am
Forum: Configuration Management
Topic: Asset Management - ITIL Documentation
Replies: 3
Views: 6915

Asset Management - ITIL Documentation

Hi Experts, my company wants to implement Asset Management to get full control over the hardware assets. I looked into this on a very high level and figured out that this has various process interfaces e.g. License Management etc. I would be curious if there is some best practice provided in the ITI...
by AndyW
Fri Jan 29, 2010 9:01 am
Forum: Configuration Management
Topic: Hardware Lifecycle Process
Replies: 5
Views: 8797

Hi John,

thanks for the quick reply. 2 questions on this:

1st. what to you mean with "linked to you?"
2nd. where do I find this paper from you?

Cheers
by AndyW
Thu Jan 28, 2010 9:24 am
Forum: Configuration Management
Topic: Hardware Lifecycle Process
Replies: 5
Views: 8797

äh why would I lie to you????
by AndyW
Thu Jan 28, 2010 7:06 am
Forum: Configuration Management
Topic: Hardware Lifecycle Process
Replies: 5
Views: 8797

Hardware Lifecycle Process

Hi all, I'm in charge of optimizing our Hardware (Client PCs) lifecycle process. Currently the process is pretty much manual work (manual registration of new laptop PCs in an Access DC and giving it out to the users.) I wonder if anybody has some experience in this area and can point me in the right...