Search found 30 matches
- Thu Sep 17, 2009 3:06 pm
- Forum: ITIL Discussion
- Topic: Release Management Tools
- Replies: 6
- Views: 6041
This is to include metrics, KPIs etc for release management Canned metrics & KPIs are good for one thing and one thing only: sales demos. I can not stress enough that KPIs and metrics are based completely on your processes. Set up should look like this... - Define policies - Define processes - Cons...
- Thu Sep 17, 2009 3:02 pm
- Forum: ITIL Discussion
- Topic: Service Catalogues
- Replies: 11
- Views: 8520
- Thu Sep 17, 2009 2:57 pm
- Forum: ITIL Discussion
- Topic: Question about SLA & OLA
- Replies: 4
- Views: 5853
- Mon Sep 22, 2008 9:50 am
- Forum: ITIL Discussion
- Topic: Incident Metrics
- Replies: 10
- Views: 8150
- Tue Sep 09, 2008 10:44 am
- Forum: Miscellaneous
- Topic: Google! What the hell has that got to do with ITIL?
- Replies: 12
- Views: 12555
- Tue Sep 09, 2008 10:34 am
- Forum: Miscellaneous
- Topic: Web based ITSM tools
- Replies: 7
- Views: 10149
- Tue Sep 09, 2008 10:21 am
- Forum: ITIL Discussion
- Topic: HP or BMC or .. Inforange
- Replies: 19
- Views: 17343
- Mon Jun 23, 2008 4:59 pm
- Forum: The ITIL Service Desk
- Topic: Best practice / ITIL based tool for small business?
- Replies: 10
- Views: 11334
- Mon Jun 23, 2008 4:55 pm
- Forum: ITIL Discussion
- Topic: ITIL Product comparison
- Replies: 11
- Views: 10095
- Tue Jun 17, 2008 11:48 am
- Forum: ITIL Discussion
- Topic: How to calculate SLA.
- Replies: 12
- Views: 17742
- Mon Jun 02, 2008 12:23 pm
- Forum: Problem Management
- Topic: What are the right metrics to track progress in Problem Mgmt
- Replies: 10
- Views: 13113
- Mon May 19, 2008 5:36 pm
- Forum: ITIL Discussion
- Topic: HP or BMC or .. Inforange
- Replies: 19
- Views: 17343
- Mon May 19, 2008 5:24 pm
- Forum: Miscellaneous
- Topic: ITIL tool solutions - use your own or outsource this service
- Replies: 3
- Views: 6679
- Fri May 09, 2008 1:32 pm
- Forum: The ITIL Service Desk
- Topic: Tool Opinion - HP vs CA
- Replies: 19
- Views: 30885
- Fri May 02, 2008 11:01 am
- Forum: The ITIL Service Desk
- Topic: Service Categories
- Replies: 4
- Views: 8004