Search found 30 matches

by Doober
Thu Sep 17, 2009 3:06 pm
Forum: ITIL Discussion
Topic: Release Management Tools
Replies: 6
Views: 5101

This is to include metrics, KPIs etc for release management Canned metrics & KPIs are good for one thing and one thing only: sales demos. I can not stress enough that KPIs and metrics are based completely on your processes. Set up should look like this... - Define policies - Define processes - Cons...
by Doober
Thu Sep 17, 2009 3:02 pm
Forum: ITIL Discussion
Topic: Service Catalogues
Replies: 11
Views: 7090

Question: Is this service catalog a document/contract or is it an interactive component of your ITSM tool?
by Doober
Thu Sep 17, 2009 2:57 pm
Forum: ITIL Discussion
Topic: Question about SLA & OLA
Replies: 4
Views: 5082

Someone correct me if I'm wrong, but OLA's tend to be the structure upon which you can actually build SLAs.

Its no sense agreeing to your customer that new employees can be onboarded in 3 business days unless each team involved in that activity can execute in less time than that.
by Doober
Mon Sep 22, 2008 9:50 am
Forum: ITIL Discussion
Topic: Incident Metrics
Replies: 10
Views: 6760

by Doober
Tue Sep 09, 2008 10:44 am
Forum: Miscellaneous
Topic: Google! What the hell has that got to do with ITIL?
Replies: 12
Views: 10878

by Doober
Tue Sep 09, 2008 10:34 am
Forum: Miscellaneous
Topic: Web based ITSM tools
Replies: 7
Views: 8964

by Doober
Tue Sep 09, 2008 10:21 am
Forum: ITIL Discussion
Topic: HP or BMC or .. Inforange
Replies: 19
Views: 14967

by Doober
Mon Jun 23, 2008 4:59 pm
Forum: The ITIL Service Desk
Topic: Best practice / ITIL based tool for small business?
Replies: 10
Views: 9874

by Doober
Mon Jun 23, 2008 4:55 pm
Forum: ITIL Discussion
Topic: ITIL Product comparison
Replies: 11
Views: 8630

Re: ITIL Product comparison

by Doober
Tue Jun 17, 2008 11:48 am
Forum: ITIL Discussion
Topic: How to calculate SLA.
Replies: 12
Views: 16201

by Doober
Mon Jun 02, 2008 12:23 pm
Forum: Problem Management
Topic: What are the right metrics to track progress in Problem Mgmt
Replies: 10
Views: 11473

by Doober
Mon May 19, 2008 5:36 pm
Forum: ITIL Discussion
Topic: HP or BMC or .. Inforange
Replies: 19
Views: 14967

by Doober
Mon May 19, 2008 5:24 pm
Forum: Miscellaneous
Topic: ITIL tool solutions - use your own or outsource this service
Replies: 3
Views: 5894

by Doober
Fri May 09, 2008 1:32 pm
Forum: The ITIL Service Desk
Topic: Tool Opinion - HP vs CA
Replies: 19
Views: 27642

by Doober
Fri May 02, 2008 11:01 am
Forum: The ITIL Service Desk
Topic: Service Categories
Replies: 4
Views: 7182