Search found 2 matches

by HawaiiITSM
Thu Oct 17, 2013 2:14 pm
Forum: Problem Management
Topic: Prioritizing Problems - Resource Allocation
Replies: 4
Views: 6885

Howzit John! Mahalo for your response. You are entirely correct. In fact, after some soul searching, I was able to come up with a priority tree that accounts for many of the items you have listed. Thank you for refocusing my thoughts.



Chris
by HawaiiITSM
Wed Oct 16, 2013 3:33 pm
Forum: Problem Management
Topic: Prioritizing Problems - Resource Allocation
Replies: 4
Views: 6885

Prioritizing Problems - Resource Allocation

We are just starting off with Problem Management. To keep the process simple, we had intended to share our Incident prioritization matrix with Problem Management. (Imapct + Urgency). However it became quickly apprent that with 5 Problems of Priorty "1" it would be difficult to discerne which problem...