Search found 413 matches

by DYbeach
Tue Jun 14, 2011 7:47 am
Forum: Change Management
Topic: Expedited Change Control
Replies: 7
Views: 16974

If you are talking about a classification used by one of the Service Management tool providers, you would be talking about changes where lead times haven't been met. You need to remember, and remind people that changes which are poorly planned have a significantly higher fail rate, and if you are me...
by DYbeach
Sun Dec 12, 2010 3:29 am
Forum: ITIL Certification
Topic: Just got OS&A
Replies: 6
Views: 6875

I did it as a University subject by distance education. I think I'd be breaking the ITIL Community rules if I gave you specific details, so you can PM me if you like
by DYbeach
Sat Dec 04, 2010 8:11 am
Forum: ITIL Certification
Topic: Just got OS&A
Replies: 6
Views: 6875

Admittedly they were before my time, but still, much respect for that genre
by DYbeach
Sat Dec 04, 2010 1:02 am
Forum: ITIL Certification
Topic: Just got OS&A
Replies: 6
Views: 6875

thanks!
Funnily enough, my husband's nickname is Badger
And we are both old.
by DYbeach
Fri Dec 03, 2010 4:33 am
Forum: ITIL Certification
Topic: Just got OS&A
Replies: 6
Views: 6875

Just got OS&A

As in just scraped a pass. I really thought I'd smashed it but ended up just managing to hit the 70%.
Now the proud owner of not one but two ITIL Brown Badges
by DYbeach
Wed Oct 27, 2010 1:37 pm
Forum: ITIL Jobs
Topic: Please help me with ITIL Interview questions
Replies: 6
Views: 8580

it might help if you were to know the difference between the 2
change models
workflow
measuring
by DYbeach
Wed Sep 29, 2010 8:24 am
Forum: Change Management
Topic: change template needed urgent
Replies: 4
Views: 5431

Well, think about it. First off, each change request needs a unique identifier. What else do you need to know? What is happening? When? How long? Why? What are the risks? What pain will be felt if the change isn't made? Who is going to authorise it? What if the sh!t hits the fan? How will you fix it...
by DYbeach
Wed Sep 29, 2010 7:21 am
Forum: Change Management
Topic: change template needed urgent
Replies: 4
Views: 5431

Just wondering, if you don't know how to do this, how did you manage to get a job as a change manager? But onto practicalities. Might I suggest that you ask your client base what they would like to see in a change template? Do you have access to the ITIL Service Transition book, or the appropriate I...
by DYbeach
Tue Sep 21, 2010 3:40 pm
Forum: ITIL Certification
Topic: ITIL V3 Bridging exam
Replies: 32
Views: 30118

Is Vegas not one of gambling hot spots (to call it a Mecca would be politically incorrect) of the world?
If so, your choice of locations is frighteningly apt 8)
by DYbeach
Tue Sep 14, 2010 6:28 am
Forum: Change Management
Topic: Can Change manager take care the role of release manager?
Replies: 15
Views: 12527

is that a volume issue?
by DYbeach
Wed Aug 18, 2010 12:45 am
Forum: Change Management
Topic: Post Incident Review Template
Replies: 1
Views: 8367

Hi Geetha This is difficult without knowing what you need included in this template. Once you have worked out what you need, creating a template using one of the marvellous tools provided by Microsoft or other companies should be a trivial task If you don't know what you need, try asking your client...
by DYbeach
Tue Aug 17, 2010 7:08 am
Forum: Problem Management
Topic: CMDB
Replies: 4
Views: 6152

hi Imu The CMDB is a part of the configuration management system. Generally speaking, you use this to map your IT assets (services, infrastructure, etc) and the relationships between them. It's all about the relationships. You control what's in the CMDB by applying change management practices. You a...
by DYbeach
Sat Aug 14, 2010 8:37 pm
Forum: Configuration Management
Topic: help needed for defining CI
Replies: 7
Views: 10258

Relationships is what it's all about (well, largely), and you need to have this focus from the get-go
by DYbeach
Fri Aug 13, 2010 6:33 pm
Forum: ITIL Certification
Topic: ITIL V3 Bridging exam
Replies: 32
Views: 30118

the re-sit doesn't cost that much. I imagine there would be bad press as a result of people with big egoes not being able to pass a multiple choice exam. I have seen this, from V2 Master qualified people no less, and they tend to poo poo theV3 exams From the perspective of one who has done the work ...
by DYbeach
Fri Aug 13, 2010 12:38 am
Forum: ITIL Certification
Topic: ITIL V3 certification-Show cases Intelligence or Wealth ?
Replies: 3
Views: 4327

ITIL may not be rocket science, but then I am not a rocket scientist or any other kind of mental giant. I worked hard to pass RCV. And it was self funded. And now I am working hard to pass OSA - also self funded. My motivation? To continue to stake a claim in this competitive industry. As an 'old pe...