Search found 9 matches

by Garofski
Sun Jul 24, 2016 12:40 pm
Forum: ITIL Certification
Topic: ITIL Foundation V2 to V3
Replies: 3
Views: 5090

any advice on which one is the best to use?
by Garofski
Fri Jul 22, 2016 4:27 pm
Forum: The ITIL Service Desk
Topic: Incident Priority - High and downgrade or low and escalate
Replies: 8
Views: 8738

Re: Clarification!

Thanks for the replies everyone. It isn't an error so to speak. We monitor customer activities, and sometimes the customers are just delayed in sending us files. Normally, this doesn't pose an issue so the ticket is a priority 3. On occasion if the problem lingers it can cause major issues to other...
by Garofski
Fri Jul 22, 2016 4:19 pm
Forum: The ITIL Service Desk
Topic: How do you handle walk-ins?
Replies: 6
Views: 8791

I think there is no reason why you can deal with walk up traffic. All you need to do is record it as that. Once you have done the work just let them know all the other ways to log tickets which could make it quicker to resolve them rather than walking to the desk. Its all so good to the nice touchy ...
by Garofski
Fri Jul 22, 2016 4:13 pm
Forum: ITIL Discussion
Topic: Agile+ITIL
Replies: 3
Views: 6726

I agree with UKVIKING there is no problem with two interfaces but they have to be interlinked, not only in project work but also in Problem Management Terms. Some of the project work should include technical debt which should be problems, how this is address should be within the two interfaces and f...
by Garofski
Fri Jul 22, 2016 4:08 pm
Forum: ITIL Certification
Topic: ITIL Foundation V2 to V3
Replies: 3
Views: 5090

ITIL Foundation V2 to V3

Hi All,

What's the best way to go from V2 to V3 Foundation certificate?

I have just been made redundant and I have found out that I can get funding from the Welsh Government for training and want to update my ITIL Foundation.

Regards

Gareth
by Garofski
Thu Nov 27, 2008 10:47 am
Forum: ITIL Service Delivery
Topic: Service Delivery manager
Replies: 8
Views: 13337

by Garofski
Thu Nov 27, 2008 6:52 am
Forum: ITIL Service Delivery
Topic: Service Delivery manager
Replies: 8
Views: 13337

by Garofski
Thu Nov 27, 2008 5:30 am
Forum: ITIL Service Delivery
Topic: Service Delivery manager
Replies: 8
Views: 13337

Service Delivery manager