Search found 50 matches

by aucade
Fri Oct 30, 2009 5:16 am
Forum: ITIL Certification
Topic: Official retirement of ITIL v2
Replies: 4
Views: 4596

Official retirement of ITIL v2

Probably the most often asked question in the last year was: " How long is ITIL®v2 exams going to be offered? " The following has officially been decided: The ITIL v2 exams will be retired product-based. I.e. all linguistic variations of the exams (e.g., ITIL v2 foundation in in German, in English, ...
by aucade
Thu Oct 29, 2009 1:52 pm
Forum: The ITIL Service Desk
Topic: Which comes first? Incident or Service Request
Replies: 13
Views: 11794

In v3 the process is "Request Fulfilment". As thechosenone69 pointed out, Service Requests have a defined procedure ready to be executed. They could be procedures which involve multiple departments (ie IT, HR, Purchasing Dept.,...) and/or multiple authorisation steps. They also generally have a time...
by aucade
Tue Oct 27, 2009 1:57 pm
Forum: Miscellaneous
Topic: Knowledge Management
Replies: 6
Views: 7228

The DIKW model assumes the following chain of action: Data comes in the form of raw observations and measurements (used as a basis for reasoning, discussion, or calculation). Information is created by analyzing relationships and connections between the data. It is capable of answering simple "who/wh...
by aucade
Wed Oct 21, 2009 1:44 pm
Forum: ITIL Jobs
Topic: i need help and tips for an interview plz
Replies: 11
Views: 9878

Ups. It helps sometimes being able to read. ;-)
by aucade
Tue Oct 20, 2009 1:30 pm
Forum: ITIL Jobs
Topic: i need help and tips for an interview plz
Replies: 11
Views: 9878

@TomOzITIL_2
Avoid eye contact.
Is this a cultural thing in Australia? Avoiding eye contact in Germany could be interpreted as "having low-esteem", "not being sure" or "just hiding or lying about something". My guess is in Australia it`s taken more as a threat.

Steve
by aucade
Mon Oct 12, 2009 5:18 pm
Forum: ITIL Discussion
Topic: First Major Career Dilemma! Help.
Replies: 8
Views: 4305

Hi 4al, How about being patient? It took me 15 years, in at least 10 different positions in IT to get where I am today. Your talking 3 years of experience. Competence = training + experience + personal capabilities. The question is, what`s missing on your side which management might take into accoun...
by aucade
Mon Oct 12, 2009 12:48 pm
Forum: ITIL Certification
Topic: v2 or v3
Replies: 10
Views: 8365

Just an aspect for people in Germany. There is now a cheaper alternative of the v3 road. It costs approx. €10.000 including accomodation, meals, snacks, drinks and even a course in golf in a five star resort. It can be done in two blocks of each 8 days. The first block is based on the sylabus of the...
by aucade
Mon Oct 12, 2009 12:28 pm
Forum: ITIL Certification
Topic: ITIL Training for the masses - your opinions pls
Replies: 13
Views: 9160

Hi Tom, I found the training worth the money. Put it this way. My expectations where fully fulfiled. I`d say ITIL is a complimentary to Cobit. Cobit is more about the governance aspects and control and monitoring of the service management system as a whole. I find cobit is more the "what you should ...
by aucade
Sat Oct 10, 2009 3:44 am
Forum: ITIL Certification
Topic: ITIL Training for the masses - your opinions pls
Replies: 13
Views: 9160

Hi Tom, Based on your supplied background information your company is seeking a ~ 80% performance increase through your IT Service Managementsystem. Thats going to be a lot of work enhancing capability and maturity levels. My respect. As for your awareness, training and competence program you might ...
by aucade
Wed Sep 02, 2009 5:42 am
Forum: ITIL Certification
Topic: What after RCV ?
Replies: 9
Views: 6426

If your just out for the certification you`ll need option C plus MATLC. Option A won`t work because the ST doesn`t count when you have RCV. Option B isn`t enough credits.
by aucade
Thu Aug 20, 2009 1:31 pm
Forum: ITIL Certification
Topic: ITIL Study Guides
Replies: 13
Views: 8334

by aucade
Thu Aug 06, 2009 5:53 am
Forum: ITIL Certification
Topic: V3 streams to become an ITIL Expert
Replies: 28
Views: 16197

by aucade
Wed Jul 29, 2009 5:39 pm
Forum: ITIL Certification
Topic: V3 streams to become an ITIL Expert
Replies: 28
Views: 16197