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- Mon May 19, 2014 3:06 pm
- Forum: The ITIL Service Desk
- Topic: How many Incidents should we expect?
- Replies: 4
- Views: 6685
Agreed, no number for that. What you can do is striving to minimize the Incidents by applying the preventive maintenance and training The first one keeps in good shape the hardware (and software), the second one is for the minds. I'm talking about internal heldpesk for the users. Helpdesk for extern...