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Search found 2 matches
Search found 2 matches • Page 1 of 1
- Thu Dec 06, 2018 3:29 pm
- Forum: Problem Management
- Topic: Problem Management Template
- Replies: 2
- Views: 763
Hi Fellow Problem Managers I have been away from this PM space for a long time now and I was looking to valuable inputs from this forum group. What's the best approach & effective way to reduce Problem tickets? Hoping to get any insights from hard-core Problem Managers who could share their experien...
- Mon Nov 23, 2015 11:45 pm
- Forum: ITIL Service Delivery
- Topic: How to spruce up existing Service Deli. process for SOC Team
- Replies: 0
- Views: 2486
I'm looking for some advice/inputs on delivery slackness that was identified by a surprise floor/process audit performed by internal auditor against SOC team. Four major issues that were unearthed against SOC team with respect to service delivery which needs immediate attention: • Multiple ticket ho...