Search found 2 matches

by praven0078
Thu Dec 06, 2018 3:29 pm
Forum: Problem Management
Topic: Problem Management Template
Replies: 2
Views: 929

Problem Management Template

Hi Fellow Problem Managers I have been away from this PM space for a long time now and I was looking to valuable inputs from this forum group. What's the best approach & effective way to reduce Problem tickets? Hoping to get any insights from hard-core Problem Managers who could share their experien...
by praven0078
Mon Nov 23, 2015 11:45 pm
Forum: ITIL Service Delivery
Topic: How to spruce up existing Service Deli. process for SOC Team
Replies: 0
Views: 2568

How to spruce up existing Service Deli. process for SOC Team

I'm looking for some advice/inputs on delivery slackness that was identified by a surprise floor/process audit performed by internal auditor against SOC team. Four major issues that were unearthed against SOC team with respect to service delivery which needs immediate attention: • Multiple ticket ho...