Ad blocker detected: Our website is made possible by displaying online advertisements to our visitors. Please consider supporting us by disabling your ad blocker on our website.
Search found 1 match
Search found 1 match • Page 1 of 1
- Sun Oct 26, 2014 2:17 pm
- Forum: ITIL Training & ITSM Conferences
- Topic: ITIl measurement formulas help
- Replies: 2
- Views: 5328
Hi, I been assigned homework to look up measurement formulas on the internet but I can't find them anywhere. I need measurement formulas for: Number of incidents Average time to respond Incident resolution time First contact resolution time Reopened incident rate Backlog management Hierarchical Esca...