Search found 59 matches

by Kranti
Thu Sep 10, 2015 8:01 am
Forum: Miscellaneous
Topic: Transition Procedure Doc
Replies: 1
Views: 2924

Hi We cannot share an exact document for transtition planning as in such as each Organisation has their own limitations . create Excels/WordPads for each and every function below to begin with Transition Plannnig Support :should contain Release policy ,Unique Identification Numbers ,Names ,Roles & R...
by Kranti
Fri Aug 14, 2015 3:31 am
Forum: ITIL Discussion
Topic: Application support team
Replies: 4
Views: 8875

Joshua I see nice replies from everyone here . If its all new Application management I would suggest get into understanding all the life cycle modules as each and every phase is very important while setting up something new .Get some time to read through ITIL life cycle and you will get more ideas a...
by Kranti
Wed Jul 15, 2015 3:51 am
Forum: The ITIL Service Desk
Topic: Can P2 Incident be downgraded to P3 Incident?
Replies: 7
Views: 8836

Thanks ITILADMIN letting me know :-)
by Kranti
Wed Jul 15, 2015 3:44 am
Forum: Problem Management
Topic: RCA for Severity 5 Incident
Replies: 3
Views: 4174

All the very best Ashok
by Kranti
Tue Jul 14, 2015 6:12 am
Forum: ITIL Service Delivery
Topic: DML Advice
Replies: 1
Views: 2722

Are you talking about Definite Media Library ? DML is the most important Component of service continuity plan & Release and Provisioning . Please keep below points in mind and create an Excel which should be enough 1.Release & Deployment Management as a foundation and the central storage area for al...
by Kranti
Tue Jul 14, 2015 5:10 am
Forum: Problem Management
Topic: RCA for Severity 5 Incident
Replies: 3
Views: 4174

There is a nothing wrong to do an RCA for low priority incidents.If your Client strongly believes that the issue re occurrence will have a Major impact or in case the senior stake holders are very much interested to have a RCA then its a mandate In Proactive Problem Management you some times even do...
by Kranti
Tue Jul 14, 2015 5:03 am
Forum: The ITIL Service Desk
Topic: Can P2 Incident be downgraded to P3 Incident?
Replies: 7
Views: 8836

Hi emilylee

Please don't send messages like this in this Forum. This forum is primarily to discuss about ITIL not phrases . Thanks for understanding
by Kranti
Mon Jul 06, 2015 9:07 pm
Forum: ITIL Discussion
Topic: SARAVANAA BHAVAN
Replies: 0
Views: 3644

Saravanabhavan-- Please stop using this Forum for your Brand Promotion . This website is to discuss about ITIL and not Idly Sambar.

Admin could you delete this post as it makes no sense staying here
by Kranti
Mon Jul 06, 2015 7:24 am
Forum: The ITIL Service Desk
Topic: User question on when incident closed/resolved and feedback
Replies: 1
Views: 3312

Sorry for delayed response .Somehow whenever i am trying to write up something here i get page cannot be displayed Here is my view a. An incident is raised. A workaround solution is provided and a problem is correspondingly raised. What happens to the original incident? Is it kept open until the pro...
by Kranti
Mon Jul 06, 2015 7:23 am
Forum: Miscellaneous
Topic: ITSCM Invocation
Replies: 2
Views: 3355

Hi UKVIKING

Thanks for your advise

In Service Design IT Service Continuity Management plays most important role .

Invoking is Invocation .

I haven't worked too much on Continuity Management and hence thought to take your views . Thanks for your suggestion again UKVIKING
by Kranti
Mon Jun 29, 2015 4:05 am
Forum: Miscellaneous
Topic: ITSCM Invocation
Replies: 2
Views: 3355

ITSCM Invocation

Hi All For ITSCM plan specifically for Invocation could you please help me understand any other things that i need to capture apart from the below 1.retrieval of back up /tapes or data vaulting 2.retrieval of essential documentation for procedures 3. Mobilizing the team to back up location Thanks fo...
by Kranti
Mon Jun 29, 2015 3:54 am
Forum: ITIL Discussion
Topic: Product Manager and creation of service levels
Replies: 5
Views: 7013

Service Strategy speaks about Demand Management ,Service Portfolio Management ,Financial Management and Business Relationship Management like UKVIKING righlty pointed BRM is responsible to gather information and Service Levels are actually discussed in Service Level Management in Service Design . Se...
by Kranti
Sat Jun 20, 2015 1:25 pm
Forum: ITIL Discussion
Topic: Preparing for the ITIL exam
Replies: 5
Views: 5951

Hi Drekko

I hope you already found the link on Amazon . Please send me an email at kranthigk.2006@gmail.com i can try and help you in purchasing the correct one from amazon

All the very best for your Exam
by Kranti
Sun Jun 14, 2015 6:52 am
Forum: ITIL Discussion
Topic: Correct Resolver group
Replies: 3
Views: 4494

Like UKVIKING has rightly pointed there is no Global rule in place at all .

You can raise an incident one for Application management team and other for the team who increases the space. This is purely on how your process is predefined
by Kranti
Sun Jun 14, 2015 6:16 am
Forum: Change Management
Topic: Question on Training / Knowledge
Replies: 5
Views: 4928

UKVIKING-- Very Informative .