Search found 57 matches

by Azard
Fri Jan 15, 2016 11:39 am
Forum: ITIL Discussion
Topic: Incident and Customer Impact
Replies: 1
Views: 3826

Hi, I am not sure why you would not want to record any incident? Because you used the term "customer" and not "user", I am assuming they are paying for the services you provide, whatever that may be. There are a number of reasons for recording every incident. • If you don't record incidents, how are...
by Azard
Tue Jan 05, 2010 7:39 pm
Forum: Configuration Management
Topic: Creating a Configuration MGT Procedure and Policy
Replies: 4
Views: 7059

Hi, I have helped designed several Configuration Mgmt processes for various clients. Let me add to some of the points mnsmith has already provided. A couple questions I would ask myself are: - What is the scope of Configuration Mgmt? How large do you want to start this initative? Am I am just workin...
by Azard
Mon May 05, 2008 4:48 pm
Forum: The ITIL Service Desk
Topic: Requesting Recommendations for Communication Tool
Replies: 3
Views: 4396

by Azard
Fri May 02, 2008 1:25 pm
Forum: Configuration Management
Topic: Evaluating Software for CMS
Replies: 9
Views: 11998

by Azard
Tue Apr 29, 2008 6:40 pm
Forum: Configuration Management
Topic: Evaluating Software for CMS
Replies: 9
Views: 11998

by Azard
Sun Feb 17, 2008 9:00 pm
Forum: ITIL Jobs
Topic: ITIL Professional Instructor Opportunity – ITIL Manager?
Replies: 7
Views: 6390

by Azard
Wed Jan 30, 2008 2:07 pm
Forum: Miscellaneous
Topic: ITIL Single Request System
Replies: 4
Views: 5800

by Azard
Wed Jan 30, 2008 2:01 pm
Forum: Configuration Management
Topic: Relationship Defining in CMDB
Replies: 5
Views: 7357

by Azard
Wed Jan 30, 2008 1:50 pm
Forum: Configuration Management
Topic: Config/Change integration
Replies: 5
Views: 6285

by Azard
Sat Oct 27, 2007 10:06 am
Forum: The ITIL Service Desk
Topic: Tool Opinion - HP vs CA
Replies: 19
Views: 27226

Tool comparison

by Azard
Sat Oct 27, 2007 9:45 am
Forum: ITIL Discussion
Topic: Service Delivery and Interaction with the Service Desk
Replies: 1
Views: 3070

by Azard
Mon Oct 15, 2007 8:54 pm
Forum: Miscellaneous
Topic: Financial Management
Replies: 2
Views: 5199

by Azard
Mon Oct 15, 2007 8:45 pm
Forum: Miscellaneous
Topic: Availability Questions
Replies: 2
Views: 4716

by Azard
Mon Oct 15, 2007 8:32 pm
Forum: Miscellaneous
Topic: Service Improvements
Replies: 1
Views: 4324

by Azard
Mon Oct 15, 2007 8:29 pm
Forum: Miscellaneous
Topic: Who installs a DSL (or DSM)?
Replies: 1
Views: 4451