Search found 79 matches

by javierarcal
Wed Aug 24, 2011 8:06 am
Forum: ITIL Discussion
Topic: ITIL Books 2011 Update
Replies: 3
Views: 4757

Main CHanges in Service Transition in ITIL V3:2011

I want to contact with people working with service transition right now and how they are implementing the new concepts of ITIL V3:2011

Right now I am working wth change and release

Best Regards from Madrid

Javier
by javierarcal
Wed Aug 24, 2011 7:46 am
Forum: ITIL Discussion
Topic: ITIL Books 2011 Update
Replies: 3
Views: 4757

ISBN of the nwe ITIL V3:2011 new books

Since11 of August the new books are available in digital format /pdf) I am copying the ISBN this reference can helpful to find the books ITIL Service Strategy 2011 Edition 469 pages 29th July 2011 ISBN 9780113313105 ITIL Service Design 2011 Edition 456 pages 29th July 2011 ISBN 9780113313112 ITIL Se...
by javierarcal
Tue Aug 31, 2010 9:40 am
Forum: ITIL Discussion
Topic: How to deal with non-related calls received by the SD?
Replies: 2
Views: 3344

How to deal with non-related calls received by the SD?

Hi all, I've been through ITIL Service Operation book, trying to find out what should be done with non-related calls to our Service Desk and haven't found anything. Should they be registered by the Service Desk? Even though they are non-related they are time consuming, any ideas? Any help will be we...
by javierarcal
Tue Aug 31, 2010 9:38 am
Forum: ITIL Discussion
Topic: Request Fulllfilment process assessment
Replies: 2
Views: 3450

Request Fulllfilment process assessment

Hi all Do you know about any set of questions to evaluate request fullfilment ITIL V3 process maturity? This process is new in ITIL V3, and the official OGC Self-assessment for ITIL V2 does not deal with this process. And also this process does not appear in ISO20.000 so I cannot the self-assessment...
by javierarcal
Thu Jun 07, 2007 7:09 pm
Forum: Miscellaneous
Topic: EFQM and ITIL?
Replies: 0
Views: 4085

EFQM and ITIL?

by javierarcal
Mon May 14, 2007 8:03 am
Forum: ITIL Discussion
Topic: About Monitoring DATA and ITIL V3 Go live
Replies: 5
Views: 5692

by javierarcal
Wed Feb 22, 2006 11:31 am
Forum: ITIL Discussion
Topic: Availability and Capacity Plan
Replies: 0
Views: 3930

Availability and Capacity Plan