Search found 10 matches

by Hoverhead
Mon Jul 23, 2018 7:49 am
Forum: Change Management
Topic: Change window
Replies: 1
Views: 1943

From m=y experience it comes under the change. I would think that incident would only be involved if any resources which are not part of the change are required to help or the change has caused impact to service, which Incident need to resolve.
by Hoverhead
Mon Jul 23, 2018 7:46 am
Forum: Change Management
Topic: Failed Change Process
Replies: 2
Views: 2285

At the end of the day, the change scoped did not achieve the result it was designed to do; so should be failed.

I know in hindsight you mention it could of been resolved, but at the end of the day it wasn't.

Just use this as a learning curve..
by Hoverhead
Mon Jul 23, 2018 7:40 am
Forum: Change Management
Topic: Change Request window exceeded
Replies: 1
Views: 1953

Obviously a change should never exceed the agreed change window. The change window should include the time to back out the change as well. Any changes made past this end time, is unauthorized. You need to think that a conflict check is done against all other associated CI's and agreed in this time f...
by Hoverhead
Wed Sep 13, 2017 10:21 am
Forum: Change Management
Topic: CAB Conditional Approval
Replies: 2
Views: 2753

Agreed, I tend to conditionally approved changes if CAB are happy with the details technically. It could be waiting on things like customer approval etc..
by Hoverhead
Tue Aug 22, 2017 10:32 am
Forum: Change Management
Topic: ITSM Standard Change Windows
Replies: 2
Views: 2761

In addition..Standard changes should not require a conflict check. If you find that this is the case, then this type of change should be a "Normal" change.
by Hoverhead
Tue Aug 22, 2017 10:29 am
Forum: Change Management
Topic: Unauthorised/retrospective change
Replies: 3
Views: 2928

I agree, you should escalated to the on call duty manager for authorization. If you are a small organization and you don't have this course of escalation, then one should be put in place I guess.
by Hoverhead
Thu Dec 01, 2016 10:44 am
Forum: Change Management
Topic: Your thoughts around "Routine" Emergency Changes?
Replies: 4
Views: 7434

We only allow Emergency changes to be performed in the event of a P1 or P2 incident and this has been incorporated into Servicenow. If they do not have one, then the request is logged under a Normal unplanned changed and assessed by change management. I guess also that the resolution could be resolv...
by Hoverhead
Thu Dec 01, 2016 10:38 am
Forum: Change Management
Topic: Risk and Impact assessment of all change request
Replies: 2
Views: 5255

Define it as Probability x Impact = Risk

Rate probability from 1 -4 (4 being high)

Rate Impact from 1 - 4 (4 being high)

Have a calculation times each other, this could then categorise is either Minor (1-3), Significant (4-6) and Major (8 -16).

Lead times assigned for each Risk level.
by Hoverhead
Thu Dec 01, 2016 10:29 am
Forum: Change Management
Topic: Change Freeze
Replies: 3
Views: 5765

We tend to have a "Restricted Period of Change", rather than doing a change freeze. Changes can still be submitted through the standard change process but we state that we are operating in a heightened period and all changes will be reviewed under strict scrutiny, according to Probability and Impact...
by Hoverhead
Tue Nov 29, 2016 3:54 am
Forum: Change Management
Topic: Change Lead Times and CAB
Replies: 9
Views: 7025

Change Lead Times and CAB

Hi, Suggestions or ideas needed? I'm in a scenario where we have strict lead times for Minor, Major, significant changes. We have CAB on a Tuesday, so only 1 CAB a week. Lead times for changes are 1 day for Minor, 7 for Major and 14 for Significant. We have some major changes submitted on CAB day, s...