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- Mon May 08, 2017 7:08 am
- Forum: Miscellaneous
- Topic: Measuring cost of a service
- Replies: 0
- Views: 7107
Hi everyone, I have recently become the CSI manager for a technology company and I was putting together documentation for the CSF's and KPI's of the CSI process. While doing research, I found that 1 of the 3 CSF's which the CSI book recommends is: "The cost of providing services is reduced". The pro...