Search found 2 matches

by Ne0
Wed Nov 22, 2017 6:40 am
Forum: Change Management
Topic: Change Request window exceeded
Replies: 1
Views: 1676

Change Request window exceeded

Hi All, My change manager said when change exceeds change windows then I need to raise incident !!. Change request will go into query status as per ITIL. Is this true? , I am finding hard to find this info on internet. I have worked in few companys before and I never heard about this. Example: If ch...
by Ne0
Sat Jul 08, 2017 10:28 am
Forum: ITIL Service Delivery
Topic: New SDM question
Replies: 2
Views: 3006

New SDM question

Hi All, I have been promoted to new role SDM , I am getting my ITIL service operation soon :-)... My Question is in relation to my internal team. My desk side support (one person) as ways says he is busy, so I tried to ask him what is his pressure points and he gives very lame reasons. When I checke...