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Search found 2 matches
Search found 2 matches • Page 1 of 1
- Wed Nov 22, 2017 6:40 am
- Forum: Change Management
- Topic: Change Request window exceeded
- Replies: 1
- Views: 1676
Hi All, My change manager said when change exceeds change windows then I need to raise incident !!. Change request will go into query status as per ITIL. Is this true? , I am finding hard to find this info on internet. I have worked in few companys before and I never heard about this. Example: If ch...
- Sat Jul 08, 2017 10:28 am
- Forum: ITIL Service Delivery
- Topic: New SDM question
- Replies: 2
- Views: 3006
Hi All, I have been promoted to new role SDM , I am getting my ITIL service operation soon :-)... My Question is in relation to my internal team. My desk side support (one person) as ways says he is busy, so I tried to ask him what is his pressure points and he gives very lame reasons. When I checke...