Search found 3 matches

by Iva_Eva
Fri Sep 01, 2017 5:15 am
Forum: Miscellaneous
Topic: Regarding Ticket Resolution Time
Replies: 0
Views: 3132

Regarding Ticket Resolution Time

Are there any industry standards regarding ticket resolution time for L1, L2, L3 support roles for AS400 development projects?

If yes, please could you specify the resolution time for each support role pertaining to AS400?
by Iva_Eva
Fri Jul 21, 2017 12:04 am
Forum: ITIL Discussion
Topic: Regarding the responsibilities of L1, L2, L3 support
Replies: 2
Views: 5078

Thank you! :D
by Iva_Eva
Wed Jul 19, 2017 4:19 am
Forum: ITIL Discussion
Topic: Regarding the responsibilities of L1, L2, L3 support
Replies: 2
Views: 5078

Regarding the responsibilities of L1, L2, L3 support

I wanted to know about the various responsibilities undertaken by L1, L2, L3 support groups pertaining to different services like incident management, problem management, event management, knowledge management etc