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by rgolding
Thu Nov 16, 2017 8:30 am
Forum: The ITIL Service Desk
Topic: Single or Multiple Tickets?
Replies: 4
Views: 2272

Single or Multiple Tickets?

Hi All, Our service desk receive a monthly excel spread sheet from HR with a list of all leavers from our organisation, asking for their accounts to be disabled from our system. The problem is this can be up to 150 people. Should we raise one request and cover the entire lot in one go, or 150 indivi...