Search found 42 matches

by RobRoy47
Wed Jun 08, 2011 6:50 am
Forum: ITIL Discussion
Topic: ITIL v4 - You're the architect
Replies: 6
Views: 7162

Changes

1. Make Event Management a function. 2. Take Service Measurement and Service Reporting, and make one process 3. Separate Asset and Configuration Management 4. Take the development approval portion of Change Management, and move to Continual Improvement 5. Define Quality Assurance function 6. Shorten...
by RobRoy47
Tue Dec 28, 2010 7:25 am
Forum: ITIL Discussion
Topic: ITIL Process Dependency metrics - Need your comments
Replies: 3
Views: 4138

Gobletygook

Your message brought up one of the biggest mistakes in ITIL. We talk about being customer and user oriented, then abbreviate every term in ITIL so that no one can read any documents we produce. Rob's rule:never abbreviate any ITIL term unless it is well understood by non ITIL people without having t...
by RobRoy47
Fri Dec 17, 2010 5:53 am
Forum: ITIL Discussion
Topic: CAB Approval always unanimous or is a split vote ok?
Replies: 8
Views: 5638

Who Approves?

CAB stands for Change Advisory Board. The decision maker is the Change Manager, who makes his or her decision based on the advise of the CAB. The Change Manager in effect states, I am willing to take the risk of implementing this change. Sounds like you've implemented a different organization for yo...
by RobRoy47
Thu Apr 15, 2010 6:17 am
Forum: ITIL Jobs
Topic: Expert or Service Manager required for project
Replies: 8
Views: 7650

I am Interested

I am interested. I have both Service Manager and Expert as well as 10 years ITIL experience. ISO 20K as well.

Rob@TheRoyFamily.com
by RobRoy47
Sun Apr 12, 2009 7:41 am
Forum: ITIL Discussion
Topic: RACI Model in ST core book
Replies: 10
Views: 8437

Disagree with RACI

by RobRoy47
Sat Sep 27, 2008 8:32 am
Forum: ITIL Discussion
Topic: Service Request vs Request for Change
Replies: 10
Views: 6723

Incident

by RobRoy47
Sun Jul 27, 2008 7:41 am
Forum: ITIL Discussion
Topic: ITIL Implementation Steps
Replies: 15
Views: 10486

Each implementation is different

by RobRoy47
Tue Jul 15, 2008 7:01 am
Forum: ITIL Discussion
Topic: Availability
Replies: 4
Views: 3950

Set Availablity aside

by RobRoy47
Sat Jun 14, 2008 7:45 am
Forum: ITIL Discussion
Topic: Incident to problem escalation.
Replies: 6
Views: 4993

Incidetn to Problem

by RobRoy47
Thu Oct 25, 2007 8:25 am
Forum: ITIL Certification
Topic: ITIL Pin
Replies: 30
Views: 35905

Display

by RobRoy47
Sat Oct 20, 2007 8:48 am
Forum: ITIL Certification
Topic: ITIL V2 Exam question
Replies: 8
Views: 7271

Answer

by RobRoy47
Wed Oct 17, 2007 10:37 am
Forum: ITIL Discussion
Topic: ITIL... Failures? HELP!
Replies: 3
Views: 3982

Successes Yes, Failures No

by RobRoy47
Fri Aug 17, 2007 8:53 am
Forum: ITIL Certification
Topic: Need Advice
Replies: 5
Views: 5488

Where To Go

by RobRoy47
Wed Dec 13, 2006 2:59 pm
Forum: ITIL Discussion
Topic: Is ITIL only for production systems?
Replies: 30
Views: 21968