Search found 2 matches

by itilnewbie3
Thu Oct 25, 2018 8:48 am
Forum: ITIL Certification
Topic: ITIL v4 Certification?
Replies: 3
Views: 2102

Re: ITIL v4 Certification?

I saw a couple of courses out there in 2019 for V4. It looks like they will be update with some areas like Devops, Agile, etc. I personally would wait, but I don't know all of the information.
by itilnewbie3
Thu Oct 25, 2018 8:45 am
Forum: ITIL Discussion
Topic: How to design a trouble ticket based knowledge management sy
Replies: 2
Views: 1683

Re: How to design a trouble ticket based knowledge management sy

I agree with you. I'm a big fan of stackoverflow in its crowd sourced approach to knowledge management. There are some stack exchange clones out there that are open sourced that could be used. If you are going to follow an ITIL approach though I think you have to look at some of the big ones and how...