Search found 2 matches

by batgirlUB8
Wed Dec 12, 2018 6:10 am
Forum: The ITIL Open Guide
Topic: Estimation of costs/ savings by implementing/ not implementing ITIL processes
Replies: 2
Views: 240

Re: Estimation of costs/ savings by implementing/ not implementing ITIL processes

Hi, thank you for your feedback. I am very well versed with the concepts and best practices of ITIL. I was interested in the arguments used to justify the cost of implementing them to ensure robust and firmer controls of the ITSM practices within the organisation.
by batgirlUB8
Tue Nov 13, 2018 11:08 am
Forum: The ITIL Open Guide
Topic: Estimation of costs/ savings by implementing/ not implementing ITIL processes
Replies: 2
Views: 240

Estimation of costs/ savings by implementing/ not implementing ITIL processes

I'm currently running a feasibility study as part of a quality management exercise to justify having formal processes in place for Incident management, Problem management, configuration management, etc.. Has anybody got estimated costs, risks and benefits to their organisation as the result of imple...