Search found 2 matches

by Macka21
Wed Mar 06, 2019 5:50 am
Forum: Problem Management
Topic: Problem Management Template
Replies: 2
Views: 1796

Re: Problem Management Template

Hi Praveen, It's been a while since you posted but I'll answer for the benefit of anyone else who wants to know. The "best" way to reduce Problem tickets is to find the root cause of all the Problem tickets you have in your organisation, identify solutions, implement those solutions and fix the Prob...
by Macka21
Wed Mar 06, 2019 5:31 am
Forum: Problem Management
Topic: Workshops/Forums
Replies: 0
Views: 1496

Workshops/Forums

Hi All, I'm a new poster today. At a previous company, I remember my Problem Manager attending a periodic Problem Management forum or workshop hosted by ITSM. This was to share common experiences and ideas, but in person rather than in an online environment. Do these gatherings still happen? Cheers....