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Search found 2 matches
Search found 2 matches • Page 1 of 1
- Wed Jun 05, 2019 2:25 am
- Forum: ITIL Discussion
- Topic: My question is around Service Desk incident management SLAs and infrastructure incidents
- Replies: 2
- Views: 708
1 of 2 power units in a switch fails. Auto detected by monitoring, owned by Operations - otherwise invisible to the test of the IT team and business. Event-> Alert -> Incident. Low priority but still an incident. May need a week to get replacement power unit. I want to be sure that Service Desk are ...
I'm having a ton of difficulty with ITIL, I'm finding it mind numbing and I can't seem to retain the content, does anyone have any good study sources? I've searched all over online and can't seem to find a resource.