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by keith9to5
Wed Oct 16, 2019 1:58 pm
Forum: ITIL Discussion
Topic: What % Of Incidents Should Be Related to Problem?
Replies: 2
Views: 6426

What % Of Incidents Should Be Related to Problem?

I've never seen this as KPI, or what industry standards might be, but it seems like it is a key identifier to the success of the relationship between Problem and Incident. Basically, based on reactive Problem Management, the creation of a Problem is usually driven by an Incident or an Incident trend...