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- Wed Oct 16, 2019 1:58 pm
- Forum: ITIL Discussion
- Topic: What % Of Incidents Should Be Related to Problem?
- Replies: 2
- Views: 6426
I've never seen this as KPI, or what industry standards might be, but it seems like it is a key identifier to the success of the relationship between Problem and Incident. Basically, based on reactive Problem Management, the creation of a Problem is usually driven by an Incident or an Incident trend...