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- Wed Nov 11, 2020 11:57 am
- Forum: ITIL Discussion
- Topic: When to open Problem Ticket after incident occurred ?
- Replies: 1
- Views: 331
Hello, When should we open a problem ticket after an incident ? 1. Just after incident restored , to request for a root cause ? 2. Restore the incident, organize an incident analysis meeting to find the root cause and if it is not found , then open a problem ticket ? 3. What is the procedure with I...