Search found 15 matches

by YorkshirePudding
Sun Oct 03, 2010 6:02 pm
Forum: ITIL Service Delivery
Topic: Agile Service Acceptance/Introduction to BAU Support
Replies: 2
Views: 9721

Hi Finton – you have my sympathy on this one – you have a major Culture issue to address. There really should be no difference whatsoever in the Service Acceptance criteria that Projects have to address – be they using Agile, Waterfall or “back of a fag-packet” methodologies. If new Products or Serv...
by YorkshirePudding
Sat Mar 06, 2010 6:00 am
Forum: ITIL Discussion
Topic: Itil V3 (Jedi) Master Qualification?
Replies: 3
Views: 3891

Hi Olitil- we've had a poke at the powers that be, now for something more constructive... There is an interesting discussion going on in "The ITIL Group" on linkedin.com. The article is simply called ITIL Masters. You will need to join "The ITIL Group" on Linkedin to be able to read the article. The...
by YorkshirePudding
Sun Feb 14, 2010 5:07 am
Forum: ITIL Discussion
Topic: Itil V3 (Jedi) Master Qualification?
Replies: 3
Views: 3891

Be careful …..loose talk costs lives…giving away such details before the official release could have serious consequences for the Cosmos. But…seeing as though you asked….I was informed by a reliable source that all of the Tool Vendors are meeting secretly with the APMG (Alliance of Professional Mone...
by YorkshirePudding
Sat Feb 13, 2010 11:59 am
Forum: ITIL Discussion
Topic: Does your organisation suffer from PILES?
Replies: 2
Views: 3212

Hi Olitil – Absolutely spot on with your comments. Leadership is the key. As a Contractor/Consultant (gun for hire), dealing with the Processes, Partners, and Products is a piece of cake (generally). Dealing with the People aspects (meaning the culture) of an organisation is ALWAYS the biggest chall...
by YorkshirePudding
Wed Feb 10, 2010 4:43 am
Forum: ITIL Discussion
Topic: Does your organisation suffer from PILES?
Replies: 2
Views: 3212

Does your organisation suffer from PILES?

PILE’s - P rojects I nto L ive E nvironment S – Otherwise known as Service Transition. Poorly transitioned projects are a major cause of failed ROI, missed targets, backouts, emergency changes, emergency releases, Incidents & Problems. The solution is obvious, establish a Service Introduction proces...
by YorkshirePudding
Thu Feb 04, 2010 11:13 am
Forum: ITIL Discussion
Topic: Service Transition.....need a process?
Replies: 1
Views: 2967

Lurkers - go to smart-sip.com for more process information

Gurus - please contribute to the topic
by YorkshirePudding
Thu Feb 04, 2010 5:47 am
Forum: ITIL Discussion
Topic: Service Transition.....need a process?
Replies: 1
Views: 2967

Service Transition.....need a process?

There are a plethora of Service-Desk tools on the market to help you handle Incidents, Problems, Changes etc. A great many of these Incidents, Problems & Changes will have originated as a consequence of poorly delivered Projects that introduced new or modified Services into the Live environment. Isn...
by YorkshirePudding
Mon Feb 01, 2010 5:13 am
Forum: ITIL Discussion
Topic: Do Project Managers need to be ITIL experts?
Replies: 17
Views: 12775

DYbeach – Your comments are spot-on, however, it is not only ITIL that OGC should be concerned about, they should be thinking about the reciprocal links with Prince2 as well. A point touched upon by Liz Gallacher earlier in the thread. Take a look at the articles and whitepapers on my website, they ...
by YorkshirePudding
Sun Jan 31, 2010 1:37 pm
Forum: ITIL Discussion
Topic: Do Project Managers need to be ITIL experts?
Replies: 17
Views: 12775

Hi Asrilrm – Apologies, I thought that you were inferring that it wasn’t necessary to be precise in the actual engagement between Project Managers & Service Managers – as proposed in the last thread of the discussion before you responded. You are correct in saying that Expert-Level is a nice-to-have...
by YorkshirePudding
Sun Jan 31, 2010 5:07 am
Forum: ITIL Discussion
Topic: Do Project Managers need to be ITIL experts?
Replies: 17
Views: 12775

Hi Asrilrm - Without precision (each project considering the same issues each time for each discipline) you will never achieve consistency in project delivery. The point of the precision is to ensure that old mistakes are not repeated by new projects, a valuable contribution to Continual Service Imp...
by YorkshirePudding
Sat Jan 30, 2010 8:21 am
Forum: ITIL Discussion
Topic: Do Project Managers need to be ITIL experts?
Replies: 17
Views: 12775

Hi Swansong – You are so right about the Stakeholders (providing you have the right Stakeholders engaged on the project). Many Stakeholders will be engaged purely due to their vested interest in the projects deliverables i.e. the Functional aspects. There has to be a means of ensuring that every Pro...
by YorkshirePudding
Mon Jan 25, 2010 7:36 am
Forum: ITIL Discussion
Topic: Do Project Managers need to be ITIL experts?
Replies: 17
Views: 12775

Hi DYbeach - totally agree with your statement regarding "over-the-fence" . This has been the case for so many years in so many organisations, unfortunately, it still appears to be the case today. What does it take to make organisations sit up and listen and to take some positive action to correct i...
by YorkshirePudding
Mon Jan 25, 2010 6:34 am
Forum: ITIL Discussion
Topic: Do Project Managers need to be ITIL experts?
Replies: 17
Views: 12775

Liz – your comments are spot on. The need for integration of Project Management & Service Management is hardly touched upon in the Transition book. Since the vast majority of Service or Infrastructure Changes would be conducted under the guise of Projects, or Programmes of Work, there is a significa...
by YorkshirePudding
Sun Jan 24, 2010 8:18 am
Forum: ITIL Discussion
Topic: Do Project Managers need to be ITIL experts?
Replies: 17
Views: 12775

Do Project Managers need to be ITIL experts?

Project Managers need to be highly proficient in Project Management methodologies,tools and techniques, as well as having tenacity, diplomacy, and tactfulness. It is a tall order to expect them to be experts in Service Management and ITIL as well. However, if the ITIL/Service Management awareness is...
by YorkshirePudding
Mon Oct 26, 2009 7:28 am
Forum: ITIL Discussion
Topic: IT Service Management - afterthought
Replies: 6
Views: 3804

Hi, I couldn't agree more with the replies posted on this subject. Having been on the sharp-end of Implementation projects I understand your frustrations all too clearly. The need to integrate Project Management & Service Management best practice in a Service Introduction Process is barely touched u...