Search found 207 matches
- Sat Jun 04, 2011 12:51 pm
- Forum: ITIL Discussion
- Topic: ITIL v4 - You're the architect
- Replies: 6
- Views: 8337
I would actually go the other way. Those 2 specific areas are creating frictions in implementations and a better integration, especially in the application management space, would be appreciated. But I do agree that ITIL shouldn't re-define those spaces. Instead, I think it should focus on making re...
- Mon Jan 25, 2010 10:02 am
- Forum: Change Management
- Topic: Definitive Media Library (DML) implementation
- Replies: 3
- Views: 7148
Agree with the above. For having done one recently, I would also respectfully suggests that you at least implement it using a version control tool (Subversion, which is free, would do fine) in order to: - Have some better access control functionality - Apply non-destructive updates - Have some contr...
- Mon Jan 25, 2010 9:44 am
- Forum: ITIL Discussion
- Topic: Event Management: Shouldn't an alert be treated by IM?
- Replies: 6
- Views: 6669
This is true. Because many events will end up at the Service Desk, their nature may be confused with incidents, or even service requests. The V2 definition of an incident used to encompass events. I think it was fine that way. Problem Mgt and Event Mgt have the effect of reducing the complexity of w...
- Mon Sep 28, 2009 12:19 am
- Forum: Problem Management
- Topic: Problem with problem management
- Replies: 5
- Views: 8366
By no means can I fully comprehend the issue that you are presenting here but I can tell you this: 1) In principle, every technical incident is the symptom of a problem. Realistically, however, you are not going to do an RCA for every incident. So, placing the bar at a certain severity might help. 2...
- Mon Sep 28, 2009 12:03 am
- Forum: ITIL Discussion
- Topic: Release Management Tools
- Replies: 6
- Views: 6041
- Fri Sep 25, 2009 11:15 pm
- Forum: ITIL Discussion
- Topic: Release Record
- Replies: 5
- Views: 7999
Actually, a release sort of is a CI but that's not important in all honesty. It's a sideshow. What matters is: 1) Release & Config need to work hand in hand. If config needs a record in the CMDB, negotiate. Maybe you want a CM Plan as part of your release documentation anyway. It doesn't need to be ...
- Fri Sep 25, 2009 10:54 pm
- Forum: ITIL Discussion
- Topic: Standard Changes
- Replies: 3
- Views: 4501
Agree with John + IMO if it looks like a duck, quacks like a duck and swims like a duck... chances are... it's a duck. When team X requests changes to be performed by Team Y, isn't Team Y clearly delivering a service to Team X? From your post I sense tension between team X & Y. If I were team Y, I w...
- Sat Nov 15, 2008 11:13 pm
- Forum: Configuration Management
- Topic: Has anyone found a good Open Source ITIL product?
- Replies: 11
- Views: 14187
- Sat Nov 15, 2008 10:54 pm
- Forum: ITIL Discussion
- Topic: Fortune 500 Companies and ITIL
- Replies: 3
- Views: 5569
- Wed Jun 18, 2008 7:41 am
- Forum: ITIL Discussion
- Topic: Release Level
- Replies: 7
- Views: 6092
- Tue Jun 17, 2008 4:31 pm
- Forum: Configuration Management
- Topic: Virtual machines and cmdb
- Replies: 15
- Views: 43208
- Tue Jun 17, 2008 4:23 pm
- Forum: Configuration Management
- Topic: Who Should Own the CMDB?
- Replies: 6
- Views: 12279
- Tue Jun 17, 2008 3:32 pm
- Forum: ITIL Discussion
- Topic: Release Level
- Replies: 7
- Views: 6092
- Wed Jan 09, 2008 8:59 am
- Forum: ITIL Discussion
- Topic: Service Transition: did someone notice?
- Replies: 1
- Views: 3477
- Thu Nov 29, 2007 7:43 am
- Forum: Change Management
- Topic: Standard Change Process
- Replies: 21
- Views: 22918