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- Mon Nov 23, 2009 3:49 am
- Forum: The ITIL Service Desk
- Topic: Which comes first? Incident or Service Request
- Replies: 13
- Views: 11564
Interesting thread. Given that a Service Request is [ITIL v3] is "A service request is a request from a user for information or advice, or for a standard change, or for access to an IT service ." What would a password reset be classified as, an incident or a request? On the one hand someone cannot a...