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by rayfleming
Mon Nov 23, 2009 3:49 am
Forum: The ITIL Service Desk
Topic: Which comes first? Incident or Service Request
Replies: 13
Views: 11992

Interesting thread. Given that a Service Request is [ITIL v3] is "A service request is a request from a user for information or advice, or for a standard change, or for access to an IT service ." What would a password reset be classified as, an incident or a request? On the one hand someone cannot a...