Search found 33 matches

by SubbuA
Tue Feb 22, 2011 8:09 pm
Forum: Change Management
Topic: Conducting Post-Implementation Review
Replies: 5
Views: 7565

PIRs

I think you are a little conservative about customising the Remedy tool to suit your requiements. As said to you earlier - first check your change execution trend and determine what level of closure codes you would need based upon why would you need such a closure code and how much of an value does ...
by SubbuA
Sat Jan 01, 2011 4:23 pm
Forum: Change Management
Topic: Standard Changes - When is an RFC Actually Required
Replies: 4
Views: 5670

When is RFC required for standard change????

Please check if your organization has defined a process for handling standard change... If yes, there should a policy written on how to raise a standard change....

if there is no process defined, we can write one - but that is a job and not to be done for free

Regards,
Subbu A
by SubbuA
Sat Jan 01, 2011 4:15 pm
Forum: ITIL Jobs
Topic: Global IT Change Manager needed
Replies: 7
Views: 9794

on John' response to Prabhu

Hey John, Never realized you would be ON internet on a Christmas eve. nice for the people seeking advise. That is nice for the community as well that it has some senior expertise in you to take care even during vacation. Thanks Jon. Prabhu - you just needed to respond to the email address provided a...
by SubbuA
Mon Nov 01, 2010 1:29 pm
Forum: Change Management
Topic: Change based on an Incident/problem
Replies: 5
Views: 5856

Simple Answer

Have your policy document record the need for having an approved change request for any changes made to the CI

I rekon your issue is on because you do not have a matured change management policy document. Formulate one - get buy-in from stake holders ane use it with rigour
by SubbuA
Mon Nov 01, 2010 1:25 pm
Forum: ITIL Jobs
Topic: What salary can I expect in Chennai (India) for Change Mgr?
Replies: 10
Views: 18041

Straight Answer

30% hike from your current salary if you clear the interviews
by SubbuA
Mon Nov 01, 2010 1:22 pm
Forum: ITIL Jobs
Topic: Seeking a Senior ITIL role
Replies: 0
Views: 4403

Seeking a Senior ITIL role

Hi I am 7 years experienced in ITIL - seeking a senior position (SDM) in ITSM. Certifications: I have completed - ITIL RCV and Lean-Six Sigma Green belt My Experience involves process implementation, framing procedures and policy for ITIL roles (Change Management, Problem Management, Incident Manage...
by SubbuA
Wed Sep 08, 2010 4:17 am
Forum: Change Management
Topic: ITIL V3 and Change Management
Replies: 4
Views: 4791

in response to John's Comments

Sure John... So as a global change manager - the candidate would be required to – Own policies, manuals and procedures Ensure process being followed across organization Functionally manage the people working for change management Able to extract work, impart training, Play a core role whenever the o...
by SubbuA
Wed Sep 08, 2010 3:26 am
Forum: Change Management
Topic: ITIL V3 and Change Management
Replies: 4
Views: 4791

ITIL V3 and Change Management

Hi - I am asked to interview a candidate for Global Change Manager role. Also to understand his knowledge on ITIL v3 concepts Now - May I check with you all and seek expert advise on what kind of questions should I be posting to decide whether a person would fit into the role. And what is that I nee...
by SubbuA
Sat Aug 14, 2010 7:10 pm
Forum: The ITIL Service Desk
Topic: Service Restoration Team
Replies: 1
Views: 5692

Service Restoration Team

Hi I am to conduct an interview tomorrow (technical) for service restoration roles I primarily work on change management and tough i know what SRT does and how it acts... I have never been on the role. Now that I am to take technical interviews to hire people for this role (as we dont have any other...
by SubbuA
Fri Jul 23, 2010 6:41 am
Forum: Change Management
Topic: Transition --Deploying Win 7 in PLMS environment
Replies: 5
Views: 7210

true John... I overlooked and mis understood this.... Sorry

Your solution sounded all fine

So use a standard build... test applications against these standard build

and deploy Win 7 OS in batches to ensure no big mishap
by SubbuA
Fri Jul 23, 2010 6:38 am
Forum: The ITIL Service Desk
Topic: How often do you give your customers feedback during a case?
Replies: 5
Views: 7061

making servicedesk members call customer on a regular basis to feedback them on the progress of resulution is going to be costly and you may find that few time you call and few times you are stuck between work It is suggestive to use automated emails that could be triggered from the ticket logging t...
by SubbuA
Fri Jul 23, 2010 5:29 am
Forum: Change Management
Topic: Transition --Deploying Win 7 in PLMS environment
Replies: 5
Views: 7210

This is a significant change if it is going to be organization wide... You will need to ensure proper impact analysis and will need to call upon experts from each application to test their applications impact if loaded on Windows 7... Once you have signoff from all the critical applications owners (...
by SubbuA
Thu Jul 22, 2010 10:24 pm
Forum: Change Management
Topic: Continuous Service Improvement
Replies: 5
Views: 5838

CSI and Change

Well Said.... CSI can take many a form - and it can have multiple approaches to it... An organization could have CSI performed using non-ITIL concepts like Six Sigma or Lean - which ultimately has its relavance to ITIL models in CSI.... The point is within CSI - if the improvement plan has been form...
by SubbuA
Thu Jul 22, 2010 6:42 am
Forum: ITIL Service Delivery
Topic: Which process owns OS Support?
Replies: 5
Views: 7694

Server Management?

Mate the OS support, the people performing this work is a function that they would be doing... say in OS support - if something goes wrong and needs to be fixed imemditaley - then it falls under incident if there is a patch required - then they would fall under change management Repeated issue on sa...
by SubbuA
Thu Jul 22, 2010 6:33 am
Forum: ITIL Service Delivery
Topic: Need help on Reporting
Replies: 4
Views: 7193

Hi On your reporting thing

I agree with the solution ... it is reporting the approproprite things to the appropriate people... I suggest, your incident management for ITIL be treated seperately so as to use full fledged ITIL processess to manage them and use a BI tool to design reports having multiple sections - all reporting...