Search found 7 matches

by Oz
Fri Mar 24, 2006 10:34 pm
Forum: The ITIL Service Desk
Topic: Incident fix/closure codes
Replies: 4
Views: 9134

by Oz
Fri Mar 24, 2006 10:09 pm
Forum: The ITIL Service Desk
Topic: Ticket Tool Usage Motivation
Replies: 10
Views: 13261

by Oz
Fri Mar 24, 2006 9:55 pm
Forum: ITIL Discussion
Topic: Define metrics to estimate the ROI of an ITIL implementation
Replies: 4
Views: 7331

by Oz
Sat Dec 10, 2005 9:39 am
Forum: Problem Management
Topic: Can anyone give me examples of a problem, a Workaround...?
Replies: 7
Views: 10867

by Oz
Fri Dec 09, 2005 8:02 pm
Forum: Related Topics
Topic: ITIL as it relates to Business Process Management
Replies: 1
Views: 4905

by Oz
Fri Dec 09, 2005 6:16 pm
Forum: ITIL Certification
Topic: Foundation Certificate Exam Preparation: 2 days enough?
Replies: 8
Views: 10224