Search found 5 matches

by MiraH
Tue Mar 16, 2010 1:05 pm
Forum: The ITIL Service Desk
Topic: ITIL based Service Desk application
Replies: 14
Views: 11181

ITIL based Service Desk application

I seek for new ITIL based Service Desk application. Any suggestion , positive or negative experience?

In case you are the supplier, feel free to contact me for the "Request for Proposal" document.
by MiraH
Tue Mar 09, 2010 6:41 am
Forum: The ITIL Service Desk
Topic: Terminology - common expression
Replies: 19
Views: 14591

Thanks,
it helps.
Míra
by MiraH
Tue Mar 09, 2010 2:21 am
Forum: The ITIL Service Desk
Topic: Terminology - common expression
Replies: 19
Views: 14591

is the term "ticket" suitable ?

Hi Diarmid, Timo, DYbeach, thank you for your answers. As we receive about 70% entries via Service desk application, 20% via email, and 10% via phone is the suitable collective term for {Incident, Service Request, Request for Change } "ticket"? Would sound the sentences below "natural" in (business)...
by MiraH
Sun Mar 07, 2010 2:44 pm
Forum: The ITIL Service Desk
Topic: Terminology - common expression
Replies: 19
Views: 14591

I don't understand the question. Best in what context? Common - how common? Expression - in what language? What is wrong with: - Incident - Service Request - Request for Change (RFC) ? Does "best common" imply that there are more than two common substitute terms for these? (assuming the expression ...
by MiraH
Thu Mar 04, 2010 7:10 am
Forum: The ITIL Service Desk
Topic: Terminology - common expression
Replies: 19
Views: 14591

Terminology - common expression

What is the best common expression for ?

- Incident
- Service Request
- Request for Change (RFC)

More options are welcome.

Thanks