Search found 2 matches

by kamran
Mon Oct 17, 2011 6:11 am
Forum: Problem Management
Topic: When to reopen an existing closed problem case
Replies: 9
Views: 8494

@ Diarmid, Well it is well explained and understood, thanks for that. But what would I do in case where after the investigation it turns out to be the same root cause as it was for the previous closed case? or if I know for a fact that the underlying cause is the same as it was for the previous clos...
by kamran
Mon Oct 17, 2011 3:37 am
Forum: Problem Management
Topic: When to reopen an existing closed problem case
Replies: 9
Views: 8494

When to reopen an existing closed problem case

I would like to know, when can we reopen an existing problem case, closed with a permanent solution. e.g. there was an outage for Service A . After investigation, a root cause was identified and a permanent solution was implemented. After sometime, the same Service A was affected, but at this stage ...