Search found 9 matches

by sherlock
Tue Mar 09, 2010 5:38 am
Forum: Problem Management
Topic: Your opinion: KPIs probleme management to business
Replies: 1
Views: 4264

Your opinion: KPIs probleme management to business

I'm having a discussion with some collegues and management on the target group for problem management reporting, specificaly what kind of information is sent to the business and what you do not want to report, or has no added value for your business. For problem specific reporting (on workarounds, r...
by sherlock
Wed May 23, 2007 8:59 am
Forum: Problem Management
Topic: Problem for one-offs incidents?
Replies: 6
Views: 9020

by sherlock
Wed May 23, 2007 8:50 am
Forum: Problem Management
Topic: Closing problems where a cause cannot be found
Replies: 3
Views: 6129

by sherlock
Fri May 11, 2007 8:27 am
Forum: The ITIL Service Desk
Topic: proper incident management of a known problem
Replies: 3
Views: 6018

by sherlock
Fri May 11, 2007 8:15 am
Forum: The ITIL Service Desk
Topic: Incident co-ordinator Role
Replies: 1
Views: 4491

by sherlock
Fri May 11, 2007 7:57 am
Forum: Problem Management
Topic: Backlog Target Levels
Replies: 1
Views: 5545

by sherlock
Fri Apr 07, 2006 10:11 am
Forum: Problem Management
Topic: Known Error: definition versus practice
Replies: 15
Views: 23974