Search found 4 matches

by ryaner
Fri Dec 18, 2009 7:50 am
Forum: ITIL Discussion
Topic: what process to use
Replies: 1
Views: 2317

what process to use

Hi, We currently handle Business application requests through our internal portal and they are named service requests. The request maybe to add a field to an application or create and new user profile in an application. They are typically change requests and users request is taken and then agreed wi...
by ryaner
Tue May 09, 2006 5:44 am
Forum: ITIL Certification
Topic: Manager's exam scope
Replies: 7
Views: 9162